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About the Role
Sydney Credit Union is seeking an internal applicant for the Receptionist/Treasury Teller position. This role focuses on delivering exceptional front-line service, managing treasury operations, and supporting branch administration with a strong emphasis on member satisfaction and teamwork.
Responsibilities
- Greet members and visitors, determine their needs, and direct them appropriately
- Operate telephone lines and manage voicemail messages, ensuring timely follow-up
- Proactively promote Credit Union products and services through member interactions
- Assess members’ needs and recommend suitable financial solutions, referring complex requests to appropriate staff
- Review and verify online account opening applications for accuracy and compliance
- Maintain custody, balancing, and security of treasury and central cash, including vault operations and negotiable instruments
- Monitor and verify night deposits daily
- Support deposit administration by reviewing account reports and maintaining accurate records
- Accept and confirm MSR cash and cheque drops; prepare central deposits and ensure teller transactions are balanced
- Provide general administrative support including correspondence, reports, filing, CRA remittances, and other office duties
- Perform MSR duties and assist other staff as needed
- Participate in Credit Union promotions, member events, and community engagement activities
- Open and close the branch as required
- Take initiative to support branch operations during slower periods
Requirements
- Internal applicants must be a current member of United Steelworkers Union local 1064
- Strong oral and written communication skills
- Demonstrated commitment to learning and professional development
- Excellent member service and relationship-building skills
- Proven ability to cross-sell financial products and services
- Knowledge of financial principles and regulatory policies
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and ability to perform basic mathematical calculations
- Initiative, enthusiasm, and a commitment to supporting member financial success
Skills
- Microsoft Office (Word, Excel, Outlook)
- Basic mathematical calculations
- Cross-selling financial products and services
- Member service
- Relationship-building
Location
- Any of our locations
Work Type
- Full-time
Education Level
- Education in business and/or finance is considered an asset
Salary/Compensations
- Remuneration will be in accordance with clause 9.01 of the Collective Agreement between Sydney Credit Union Limited and United Steelworkers, Local 1064
About the Company
- Sydney Credit Union is currently accepting internal applications.