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About the Role
Our client builds autonomous digital workers and seeks a Customer Success Manager with experience in fast-growing SaaS/AI companies. You will work with renowned customers as the company scales rapidly, leveraging your background in sales or extensive experience with the sales persona.
Responsibilities
- Work with many of our renowned customers as we scale rapidly.
Requirements
- Experience in a customer-facing role at a high-growth SaaS startup.
- Deep understanding of Customer Success metrics with a track record of turning data into actionable insights.
- Proven experience building and scaling customer-centric processes.
- Hands-on mindset: willing to operate at all levels and take ownership of tasks.
- Entrepreneurial mindset with a passion for experimenting and iterating on new strategies.
Skills
- SaaS
- AI
- Sales
- Customer Success metrics
- Data analysis
Location
- San Francisco HQ
Work Type
- In-office
Experience Level
- Experience in fast-growing SaaS / AI companies
- Experience in a customer-facing role at a high-growth SaaS startup
Benefits
- Opportunity to shape the Customer Success function at a hyper-growth AI company.
- Fast-paced, high-impact work environment.
- Direct collaboration with sales and product leadership.
- Significant growth opportunities as the company scales.
About the Company
- AI and automation company that builds autonomous digital workers designed to optimize sales and customer engagement processes.
- Platform offers AI-powered sales development solutions, enabling companies to enhance productivity and scale operations without increasing headcount.