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About the Role
This position is a great fit for someone early in their IT career with a strong technical foundation, as well as an experienced Level 1 or Level 2 technician looking to expand their skills in an MSP environment. You'll work directly with our clients and technical team to troubleshoot everyday IT problems, maintain client environments, and assist with technology deployments and projects.
Responsibilities
- Provide remote, phone, and onsite technical support
- Troubleshoot Windows desktops and laptops
- Support Microsoft 365, Outlook, Teams, OneDrive, and related applications
- Create and manage Microsoft 365 users, licenses, permissions, and MFA
- Troubleshoot printers, scanners, and other peripherals
- Diagnose internet, Wi-Fi, VPN, and general network connectivity issues
- Set up and deploy new computers and other hardware
- Assist with Windows Server and Active Directory environments
- Support firewalls, switches, wireless access points, and other network equipment
- Troubleshoot software and line-of-business applications
- Assist with endpoint security, backups, email security, and other cybersecurity solutions
- Document work and maintain accurate service tickets
- Travel to client locations throughout the Capital Region when onsite assistance is required
- Work alongside senior engineers on larger projects, migrations, and deployments
Requirements
- Basic to intermediate Windows troubleshooting skills
- Familiarity with Microsoft 365
- Basic networking knowledge, including IP addressing, DNS, DHCP, Wi-Fi, and VPNs
- Experience installing and troubleshooting computer hardware and software
- Strong problem-solving and troubleshooting skills
- Good written and verbal communication skills
- A professional and friendly approach when working with clients
- Ability to manage multiple tasks and priorities
- Willingness to learn new technologies
- Valid driver's license and reliable transportation for client visits
Skills
- Microsoft 365
- Windows 10/11
- Windows Server
- Active Directory
- Fortinet/FortiGate
- NinjaOne
- Bitdefender
- Huntress
- Microsoft Teams
- VoIP systems
- Cloud and local backup solutions
- Email security platforms
- Business networking and Wi-Fi
Location
- Schenectady, NY
Work Type
- Full-Time
- Monday–Friday
Experience Level
- Level 1 or Level 2 technician
- Less professional experience who can demonstrate strong technical aptitude and a desire to learn
Education Level
- Relevant IT education
- Certifications
- Internships
- Homelab experience
- Other hands-on technical experience
Salary/Compensations
- Starting at $25.00/hour
Benefits
- Paid time off
- Health insurance
- Retirement plan
About the Company
- Omnis Computers is an established Managed Service Provider (MSP) serving businesses and organizations throughout New York's Capital Region.
- Since 1984, we've helped our clients manage, secure, and get the most out of their technology.
- We're a small, experienced team, which means our technicians get hands-on exposure to a wide variety of clients, environments, and technologies.
Equal Opportunity
- Omnis Computers is an equal opportunity employer.