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About the Role
Bidleman Ford is seeking an experienced Automotive Service Advisor / Service Writer to join our growing, technology-forward dealership. This role emphasizes customer care, consistent processes, employee development, and a positive team culture, offering opportunities for advancement within the Bidleman Auto Group.
Responsibilities
- Serve as the primary point of contact for customers throughout the service process
- Listen carefully to customer concerns and document vehicle symptoms accurately
- Schedule and manage service appointments using Xtime
- Create and maintain accurate repair orders in Dealertrack
- Review vehicle history and recommend appropriate maintenance and repairs
- Explain service recommendations, estimates and completed work clearly and professionally
- Maintain consistent communication with customers regarding vehicle status, timelines and changes
- Work closely with technicians, parts personnel and management to keep work moving efficiently
- Monitor open repair orders and take ownership of necessary follow-up
- Support customer retention through timely, professional communication
- Use current and emerging technology to improve efficiency and the customer experience
- Follow dealership processes while identifying opportunities to make the experience better
- Help maintain strong customer-satisfaction and CSI results
- Contribute positively to a team in which employees support and respect one another
Requirements
- Previous automotive Service Advisor or Service Writer experience is required
- Strong customer-service, communication and relationship-building skills
- Proven ability to recommend and sell necessary maintenance and repair services
- Comfortable using dealership software and learning new technology
- Strong organization, time-management and follow-through skills
- Ability to manage multiple customers and repair orders in a fast-paced environment
- Willingness to follow established processes and accept coaching
- Dependable, accountable and motivated to produce results
- Positive, team-first approach to working with customers, technicians and coworkers
- Valid driver’s license with an acceptable driving record
Skills
- Customer service
- Communication
- Relationship-building
- Sales
- Dealership software proficiency
- Technology adoption
- Organization
- Time-management
- Follow-through
- Multi-tasking
- Process adherence
- Coaching receptiveness
- Accountability
- Teamwork
Location
- Onsite
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Performance-based commission and bonuses
Benefits
- Health insurance
- Dental insurance
- 401(k) retirement plan
- Paid time off
- Training and professional development
- Opportunities for advancement
About the Company
- Bidleman Ford is building a growing, technology-forward dealership with a strong focus on customer care, consistent processes, employee development and a positive team culture.
- Bidleman Auto Group — Big Enough to Deliver. Local Enough to Care.
Equal Opportunity
- Bidleman Ford is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local law.