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About the Role
Alleguard is seeking a Customer Service Representative (CSR) with strong order entry skills to act as a customer liaison, provide product information, and resolve customer issues with accuracy and efficiency. The ideal candidate is customer-focused, detail-oriented, and a proactive problem-solver.
Responsibilities
- Accurately and efficiently process customer orders into ERP using the right procedures and protocol
- Prioritize incoming calls and e-mail inquiries/orders
- Identify and understand customers' needs to achieve customer satisfaction and grow sales potential
- Coordinate orders with production and facilitate the shipping of products from one destination to another
- Organize transportation, schedule staff, and arrange deliveries to meet customer demand with little to no delay
- Prepare loads for shipment, Bills of Lading and Custom Invoice
- Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
- Continually review freight costs and transportation rates to keep costs down where possible
- Resolve customer complaints; investigate and take action to resolve
- Fulfill requests for samples/catalogs
Requirements
- 5+ years previous experience in customer service within a fast-paced environment
- Preference to local candidates
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with ERP systems and practices
- Ability to work in a fast paced, high-pressure environment
- Ability to learn quickly and manage large numbers of customers, products, pricing and inventory levels
- Strong verbal/written communication and interpersonal skills required
- Strong computer skills including Windows-based programs such as Excel, PowerPoint, Word, and Outlook is required
- Strong presence, capable of engendering trust and confidence with customers and all elements of the workforce
- Detail-oriented, well organized, and a proven ability to multi-task
- Ability to work both independently with minimal supervision and collaboratively in a team
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree preferred
About the Company
- Alleguard is a leader in Protective Foam Solutions, dedicated to expanding and shaping customer businesses across various industries.
- We understand diverse customer challenges, from supply chain confidence to innovation needs.
- Our company values include Safety, Trust, Integrity, Collaboration, Growth, and Accountability.
- We are a dynamic, high-growth business invested in employee development and fostering a collaborative, employee-centric culture.