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About the Role
Grand Prix Subaru, a member of the VIP Automotive Group, is seeking an experienced Automotive Service Manager/Director to lead its high-volume dealership service operation. This role is ideal for a proven leader who can build a high-performing team, increase revenue, improve customer satisfaction, and maximize profitability in fixed operations.
Responsibilities
- Oversee all daily operations of the dealership automotive service department
- Lead, coach, and motivate Service Advisors, Technicians, and support personnel
- Establish department goals and performance expectations
- Conduct daily service meetings and performance reviews
- Monitor Service Advisor and Technician performance against established goals
- Develop strategies to increase service sales, customer retention, CSI, and profitability
- Maintain appropriate staffing levels and maximize department productivity
- Create a culture of accountability, teamwork, professionalism, and performance
- Maximize available technician labor hours
- Ensure technician time is consistently sold through effective scheduling and service sales processes
- Coach Service Advisors on presenting maintenance and repair recommendations
- Monitor repair orders, labor sales, parts sales, and gross profit
- Review large repair estimates and assist Advisors with closing customer-pay opportunities
- Monitor declined and lost services and establish effective follow-up strategies
- Increase customer-pay repair orders, maintenance sales, tire sales, and service retention
- Ensure customers receive accurate, transparent estimates and repair recommendations
- Deliver an exceptional automotive service customer experience
- Monitor and improve CSI / customer satisfaction
- Resolve escalated customer complaints professionally and efficiently
- Ensure customers receive timely updates regarding vehicle status and repairs
- Monitor service appointment performance and customer follow-up
- Build long-term customer relationships and increase repeat service business
- Ensure customers understand recommended maintenance and future service needs
- Monitor and improve key dealership service metrics, including Service Revenue, Customer-Pay Gross Profit, Repair Order Count, Average Repair Order, Labor Hours Sold, Technician Productivity, Technician Efficiency, Service Advisor Performance, Customer Retention, CSI / Customer Satisfaction, Warranty Performance, Maintenance Sales, Tire Sales, Lost Service Sales, Departmental Gross Profit, and Overall Fixed Operations Profitability
- Ensure repairs are completed accurately and efficiently
- Maintain high standards for repair quality and customer vehicle condition
- Ensure compliance with manufacturer policies and dealership procedures
- Monitor warranty and manufacturer requirements
- Ensure service records and repair orders are accurate and complete
- Maintain a clean, organized, safe, and professional service operation
- Work closely with the Parts Department, Sales Department, and dealership leadership
- Identify opportunities to improve workflow, efficiency, profitability, and customer satisfaction
Requirements
- 5+ years of Automotive Service Manager / Service Director experience
- Proven success managing a high-volume automotive dealership service department
- Strong background in fixed operations management
- Demonstrated ability to lead and develop Service Advisors, Technicians, and service support staff
- Strong knowledge of service sales, customer-pay, warranty, maintenance, and repair operations
- Proven ability to improve service revenue, gross profit, CSI, and customer retention
- Strong understanding of technician productivity, efficiency, hours sold, and shop capacity
- Experience managing department budgets, expenses, staffing, and profitability
- Strong knowledge of Dealer Management Systems (DMS), CRM, and automotive service technology
- Excellent leadership, communication, organizational, and problem-solving skills
- Ability to analyze dealership reports and service KPIs and turn results into action
- Strong customer-service mindset with the ability to resolve escalated concerns
- Proven ability to create accountability while maintaining a positive team culture
Skills
- Leadership
- Communication
- Organization
- Problem-solving
- Customer Service
- Team Building
- Performance Management
- Sales Strategy
- Revenue Growth
- Customer Retention
- Profitability Maximization
- Budget Management
- Staffing
- Dealer Management Systems (DMS)
- CRM
- Automotive Service Technology
Location
- Hicksville, NY
Work Type
- Full-Time
- Management
Experience Level
- 5+ years of Automotive Service Manager / Service Director experience
Salary/Compensations
- $230,000 – $300,000+ Annually
Benefits
- Medical & Dental Insurance
- 401(k) Retirement Plan with Employer Match
- Paid Time Off
- Paid Holidays
- Paid Sick Time
- Family Leave
- Life Insurance
- Short- & Long-Term Disability
- Employee Vehicle, Parts & Service Discounts
- Supplemental Benefit Plans
- Employee Recognition Programs
- Career Growth & Advancement Opportunities
About the Company
- Grand Prix Subaru is part of the VIP Automotive Group, an established automotive organization committed to exceptional leadership, customer service, employee development, and operational excellence.
- Our dealerships provide professional working environments, continuous training, performance-focused leadership, and opportunities for long-term career growth and advancement.
Equal Opportunity
- Grand Prix Subaru and VIP Automotive Group are equal opportunity employers.