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About the Role
The Residence Manager is responsible for the daily operations of a residential program, ensuring a safe, supportive, and person-centered living environment for individuals with developmental disabilities. This role provides direct supervision to residential staff, oversees facility management, and ensures compliance with OPWDD regulations and agency standards. The Residence Manager plays a key role in supporting independence, well-being, and community inclusion for the people we support, while maintaining a high standard of care and operational excellence.
Responsibilities
- Collaborates with the interdisciplinary team to coordinate treatment and service plans.
- Ensures the health, safety, and dignity of the people supported.
- Oversees medical care needs, including medication administration and coordination with clinical staff.
- Supports individuals in developing daily living skills, promoting independence in household tasks, personal care, and community participation.
- Advocates on behalf of individuals with programs, employers, healthcare providers, and community organizations.
- Coordinates transportation and ensures availability and maintenance of adaptive equipment.
- Supports hiring, orientation, training, scheduling, and supervision of residential staff, ensuring adequate coverage.
- Provides ongoing coaching, performance evaluations, and disciplinary actions.
- Ensures staff participation in mandatory trainings, team meetings, and in-service development.
- Promotes a culture of accountability, teamwork, and person-centered support.
- Manages the physical program, including maintenance, safety systems, and equipment inspections.
- Ensures compliance with OPWDD, agency policies, and regulatory requirements.
- Oversees household finances, including bank accounts, payroll, petty cash, and supply inventory.
- Maintains accurate and timely documentation, including residential records, incident reports, and administrative reports.
- Prepares for and participates in audits, inspections, and quality assurance reviews.
- Responds to medical and behavioral emergencies with sound judgment and in accordance with approved procedures.
- Provides first aid, CPR, and crisis intervention as needed.
- Ensures staff follow behavior management guidelines and that incidents are reported and addressed promptly.
- Acts as a liaison with families, guardians, and external stakeholders.
- Participates in agency committees, trainings, and professional development.
- Performs other related duties as requested.
Requirements
- High School Diploma or GED required.
- Minimum of three (3) years of supervisory or managerial experience, preferably in a residential or developmental disabilities setting.
- Valid New York State Driver’s License in good standing required.
- Must be AMAP (Approved Medication Administration Personnel) certified or eligible for certification.
- Ability to maintain confidentiality and exercise discretion in handling sensitive information.
Skills
- Strong leadership and supervisory skills with the ability to coach, motivate, and support staff.
- Excellent interpersonal and communication skills, with the ability to interact effectively with the people we support, families, staff, and external partners.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Knowledge of OPWDD regulations and experience working with individuals with developmental disabilities preferred.
- Proficiency in Microsoft Office and electronic documentation systems.
Location
- New York City
Work Type
- Full-time
Experience Level
- 3 years of supervisory or managerial experience
Education Level
- High School Diploma or GED
- Bachelor’s Degree in Human Services or related field preferred
Salary/Compensations
- $26.16 - $27.80/hour (after probation)
Benefits
- Paid training
- Competitive benefits
- Industry-Leading Benefits for all full-time employees
About the Company
- ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities.
- ADAPT is 3,000 strong and empowers the lives of the people they support.
- ADAPT offers paid training, competitive benefits, and fosters a team culture of learning, support, collaboration and career growth.
Equal Opportunity
- ADAPT, we value diversity, equity, inclusion, accessibility, and belonging.
- We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves.
- We value diverse backgrounds, opinions, ideas, and ways of thinking.
- We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams.
- We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.
- ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees.
- Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.