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About the Role
The Shift Supervisor is responsible for overseeing services provided to clients at the South Strand Safe Haven. This role supervises Residential Aides, ensures high-quality daily services, manages access control, incident prevention, and reporting for their shift.
Responsibilities
- Supervise Residential Aide staff for the shift
- Create bi-weekly schedules and ensure proper coverage at all times
- Assist food service and other vendors as needed
- Liaise with SITE staff and contracted security
- Complete, review, and submit incident reports and other tracking reports
- Review security camera footage
- Oversee CARES bed management procedures
- Manage city and state building inspections and adhere to compliance guidelines
- Manage inspections of residents’ units and ensure the site is in compliance with local health and safety standards
- Work closely with the Program Director and Assistant Program Director to meet residents’ needs and challenges
- Perform other duties as assigned
Requirements
- Minimum two years in a supervisory capacity preferred
- Bachelor’s Degree strongly preferred, or equivalent experience
- Minimum of three years working with homeless or disabled populations preferred
- Demonstrated experience and success in working with diverse individuals and special needs populations
- Trained in CPR and First Aid, Opiate Overdose Prevention, Fire safety Systems, crisis intervention, de-escalation, preferred
- Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems (F-80) required. Must obtain within the first 30 days of employment
- Solid verbal and written skills
- Proficient with Microsoft Office Suite
- Experience and proficiency with case management and Foothold software
- Bilingual preferred
- Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
Skills
- CPR
- First Aid
- Opiate Overdose Prevention
- Fire safety Systems
- Crisis intervention
- De-escalation
- Verbal skills
- Written skills
- Microsoft Office Suite proficiency
- Case management software proficiency
- Foothold software proficiency
Location
- Lower Manhattan
Work Type
- Onsite
- 35-hour work week
Experience Level
- Supervisory experience preferred
Education Level
- Bachelor’s Degree strongly preferred
- Equivalent experience accepted
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing is a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness to come indoors.
- The South Strand Safe Haven offers private, safe, clean, and affordable short-term accommodations.
- On-site case management and clinical services are available.
Equal Opportunity
- EOE/M/F/Vet/Disabled