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About the Role
Engagement Counselors welcome clients to the main drop-in center, assisting them with accessing essential services like food, laundry, and case management. This role involves monitoring client well-being, offering resources, and organizing activities to foster life skills, community, and engagement in education, employment, and creative development.
Responsibilities
- Contribute to the care and welfare of clients, including crisis intervention and maintaining program safety.
- Provide support to the Engagement & Community Center, including the front desk and food services.
- Engage with a diverse client population facing challenges such as substance use, mental health symptoms, and trauma.
- Handle crisis situations using de-escalation techniques and assist clients in processing social and emotional problems.
- Facilitate and engage youth in groups and workshops.
- Model life skills through active counseling, motivational interviewing, and group facilitation.
- Promote community wellness using a harm reduction approach.
- Ensure the safety and security of clients, staff, volunteers, and the facility.
- Collect and organize client information through intake, assessment, and surveys, entering data into various systems.
- Coordinate with other professionals to assist clients in navigating Larkin Street and city services.
- Teach or hold group meetings related to Larkin Street Core Curriculum and approved educational materials.
- Maintain facility cleanliness and operations, including meal preparation, storage areas, and activity schedules.
- Support program services within the milieu, such as crisis intervention.
- Contribute to the care and welfare of staff and clients.
- Participate in professional development activities to enhance skill levels.
- Oversee shower, laundry, and clothing closet services.
- Perform other duties as assigned.
Requirements
- Passionate about the Larkin Street Youth Services mission to end youth homelessness.
- Embody values including Client-Centered, Diversity, Equity, and Inclusion, Trauma Informed Care, Restorative Practices, Harm Reduction, Non-Violent Crisis Intervention, and Motivational Interviewing.
- Possess social services and/or direct-service experience.
- Experience working in drop-in services, shelter, transitional, and/or permanent supportive housing programs is a plus.
- Excited to serve Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.
- Self-starter and team player, described as compassionate, dependable, and patient.
- Willing to work holidays occasionally.
Skills
- Crisis intervention
- De-escalation techniques
- Motivational interviewing
- Harm reduction approach
- Active counseling
- Group facilitation
- Data entry
- Bilingual in Spanish and English (for incentive pay)
Location
- San Francisco
Work Type
- Full-time
- Onsite
- In person
Experience Level
- Social services experience
- Direct-service experience
- Experience in drop-in services, shelter, transitional, and/or permanent supportive housing programs (preferred)
Salary/Compensations
- $23.00-$24.54 per hour
- +$1.50 for bilingual incentive pay
Benefits
- Choice of Kaiser and Sutter medical plans, plus dental and vision
- 3 weeks of vacation annually
- 11 Paid Holidays
- 3 Floating Holidays
- 403(b) retirement plan with employer matching
- Flexible spending accounts for Healthcare and Dependent Care expenses
- Life Insurance
- Employee Assistance Program (EAP)
- Health Advocate Service
- Commuter Benefits Programs
- Paid Sabbatical following 5 and 10 years of employment
About the Company
- Larkin Street Youth Services has helped over 75,000 young adults in San Francisco since 1984 with various services.
- It is the largest provider of housing and services to homeless youth in the Bay Area, serving 1,500 youth annually.
- The organization operates or partners to provide over 500 beds for emergency shelter, transitional, supportive, and subsidy-based housing.
- Working at Larkin Street means making a real difference in the lives of young people experiencing homelessness.
- The team is skilled, diverse, and passionate, with a culture that encourages achievement, professional development, teamwork, and self-care.
- The focus is on nurturing potential, promoting dignity, and supporting bold steps for young people.
Equal Opportunity
- Larkin Street Youth Services is an equal opportunity employer.
- Seeks qualified candidates with an interest in the non-profit sector.
- Committed to embracing diversity and considers all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class.
- Encourages applicants of diverse backgrounds to apply.
- Pursuant to the San Francisco Fair Chance Ordinance, will consider employment for qualified applicants with arrest and conviction records.
- All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.