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About the Role
In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.
Responsibilities
- Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
- Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
- Making product and payment recommendations to enhance the client journey
- Support with maintaining physical and electronic records
- Perform basic hearing aid maintenance and product questions
- Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
- Educate patients on billing and payment options; perform AR duties as assigned
Requirements
- Experience in a customer-facing role (2+ years in sales, retail, a busy office, or a clinic environment)
- Comfortable interacting with customers
- Comfortability in recommending products and services to clients
- Comfortable interacting with diverse client groups and networking within the community
- Willingness to participate in some local travel
- Access to a car and a valid driver's license is strongly preferred
Skills
- Sales acumen
- Customer-centric attitude
- Team-player
Location
- London, Ontario (Wharncliffe location)
Work Type
- Permanent
- Full-time
- Onsite
Experience Level
- 2+ years of experience
Salary/Compensations
- $21-$24/hour + an attractive bonus program
Benefits
- Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
- RRSP matching program
- Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
- Training, learning, + continuing education opportunities
- Friends and family discounts + access to our employee perk program
About the Company
- Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada
Equal Opportunity
- HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.