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About the Role

The Admissions Coordinator supports admissions to the Jewish Home & Rehab Center, acting as a liaison between the Admissions team, the community, and the Home’s Interdisciplinary teams to ensure a safe transition between care settings for new residents. This role is integral in achieving the organization’s census goals, growth, and revenue objectives.

Responsibilities

Assist in the management of LTC census and patient/resident throughput, focusing on meeting or exceeding stated census goals and targets.
Support the management of application throughput and data entry via various programs and modalities.
Handle the admitting process for short-term to LTC and LTC applications before patient arrival from the hospital.
Monitor and provide ongoing phone, email, and customer service support for Short-Term Care and Long-Term Care inquiries, including providing tours and responding promptly.
Communicate with Case Managers regarding the admission process and updates for a smooth transition from hospital care.
Assess and review Long-Term Care applications for completeness and appropriateness, communicating with applicants until admission is finalized.
Collaborate with the patient financial counselor to complete financial reviews, insurance eligibility, and assist with Medi-Cal and SSI communication.
Work with social services/TCCs and the LTC clinical team to process and assess clinicals and roommate compatibility.
Manage the waitlist.
Manage and communicate move-ins to LTC to avoid long-term vacancies.
Perform room checks to ensure readiness for admission and order DME as needed.
Work with Clinical Liaisons to identify and follow up on clinical needs/requirements for admission.
Create and complete admissions paperwork for incoming admissions, inputting data into EMR, taking patient photographs, and uploading documents.
Look up, review, and verify insurance benefits/eligibility, obtain authorizations, and correctly input payer information into EMR.
Establish and maintain professional relationships with referral sources, physicians, and other healthcare professionals to increase referrals.
Represent JHRC professionally in the community, demonstrating patience, a positive disposition, and enthusiasm.
Attend staff meetings and educational in-services.
Perform other duties as assigned, including cross-training and coverage for other positions within the department.
Create admissions paperwork, including payer information and general information about the Home.
Create name tags and information sheets for incoming admissions.
Run necessary screenings for potential admissions.
Complete admissions paperwork and upload documents to EMR.
Prepare and pass Admissions Memo to respective nursing units.
Welcome newly admitted patients, assist them to their room, and familiarize them with room amenities.
Provide general customer service to patients/families as needed.
Take patient photographs and upload them to EMR.
Provide tours of the units for potential patients/families.
Assist the team in answering call lights promptly and meeting patient needs.
Monitor cleanliness of specific areas and report cleaning or repair requests.

Requirements

High school diploma or equivalent required.
Skilled nursing billing & insurance experience preferred.
Demonstrated proficiency with MS Office, including Outlook, Word, and Excel, required.
Demonstrated experience working in a fast-paced environment, required.
Ability to multi-task with a sense of urgency while maintaining sensitivity, required.
Demonstrated high level of interpersonal skills to handle sensitive and confidential situations.
Demonstrated ability to develop and build strong, lasting relationships with referral sources, clients, colleagues, and families.
Excellent organization, customer service, and communication skills, both written and verbal.
Ability to lift, push, pull a minimum of twenty-five (25) pounds.
Ability to exert maximum muscle force to lift, push, pull or carry.
Ability to use abdominal and lower back muscles over time without fatigue.
Ability to stand and/or sit for extended periods.
Ability to bend, stoop, stretch, twist, sit, and reach.
Fine motor skills.
Good visual and auditory acuity.

Skills

MS Office
Outlook
Word
Excel
Customer service
Communication (written and verbal)
Organization
Interpersonal skills
Relationship building

Location

San Francisco

Work Type

Full-Time
40 hours per week

Experience Level

Preferred AA/AS/BS/BA
Preferred Skilled nursing billing & insurance experience
Required experience working in a fast-paced environment

Education Level

High school diploma or equivalent
AA/AS/BS/BA preferred

Salary/Compensations

$35 - $40 per hour

Benefits

Medical coverage
Dental coverage
Vision coverage
403(b) Retirement Plan
Paid Time Off (PTO)
Tuition Reimbursement
Commuter Benefits
Weekday Shuttle Service to and from Glen Park BART Station

About the Company

The San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California, located on a nine-acre campus in San Francisco's Excelsior neighborhood.
Our continuum of care includes the Frank Residences assisted living and memory care, the Jewish Home and Rehabilitation Center (offering long-term skilled nursing, short-term rehabilitation, and an acute geriatric psychiatric unit), and our Foundation.
Founded in 1871 and formerly known as the Jewish Home, SFCJL supports over 2,500 older adults annually through innovative programs rooted in Jewish values.
We foster an inclusive culture with 950 team members of diverse faiths and backgrounds working together.
We are a mission-driven nonprofit organization offering competitive compensation and comprehensive benefits.
We provide meaningful work that positively impacts older adults daily.
We offer an inclusive community, welcoming to all.
We provide a supportive, team-oriented environment with opportunities for professional growth and development.
We have collaborative leadership focused on enhancing the employee experience.

Equal Opportunity

The San Francisco Campus for Jewish Living is committed to fostering a diverse, equitable, and inclusive workplace.
We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other characteristic protected by applicable law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.