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About the Role

The Residential Program Manager oversees and manages the operations of an assigned residential program, ensuring the safe and therapeutic care of residents and the effective delivery of habilitative services in accordance with Gateway’s goals and certifying regulations.

Responsibilities

Oversee the implementation of individualized service plans for each resident.
Ensure the quality of services delivered.
Lead monthly house meetings with residents to receive feedback on care quality.
Develop and implement program improvements for continuous quality of care.
Act as an essential member of the comprehensive Support Team planning process.
Manage medication administration, ensuring proper administration, documentation, and up-to-date scripts.
Ensure staff are trained on agency policy and procedure for medication administration.
Ensure provisions of care are directly related to individualized plans for residents requiring nursing care.
Coordinate with the Manager of Health & Nursing Services for continuity of care.
Use independent judgment and discretion for hiring program staff, conducting interviews, and notifying HR of chosen candidates.
Train new hires on agency, department, and program policies and procedures.
Direct the work of program staff and delegate tasks as appropriate.
Manage staffing patterns and maintain program schedules to ensure staff coverage per guidelines.
Provide shift coverage as needed.
Train, develop, and orient staff, providing enhanced training for specialized populations.
Complete probationary and annual evaluations for assigned staff.
Notify HR and Director of Residential Services of employee relations issues.
Coach and counsel staff on performance issues and provide disciplinary notice.
Lead monthly staff meetings to ensure continuity of care.
Receive feedback from staff and implement program changes for highest quality of care.
Ensure staff are up-to-date on required trainings and certifications (Regulatory Training, CPR, AMAP).
Maintain a list of staff trainings and schedule renewals.
Inform Director and HR of staff not in training compliance.
Act as an essential member of the intake and discharge process.
Conduct screenings of potential residents to evaluate needs and fit for the program.
Collaborate with the residential management team for individual selection into the program.
Coordinate with potential residents and family members for trial visits and tours.
Oversee all food and household supply orders to meet resident needs.
Develop and implement controls for quality and efficiency of food procurement, storage, preparation, and serving.
Manage the assigned program budget and monthly billing to ensure quality of services and program financial solvency.
Review and submit monthly billing notes for reimbursement.
Ensure staff are trained on writing and timely submission of billing notes.
Manage all entitlement, financial, and program records.
Ensure residents’ monthly benefit payments are received and tracked.
Communicate with Finance as needed.
Monitor residents’ finances for accuracy.
Implement controls for protection and proper usage of finances.
Maintain records for all residents, ensuring proper storage and destruction in accordance with compliance standards (HIPAA).
Ensure program rent is received from residents (or representative payees) in a timely manner.
Implement payment plans for residents with rent arrears.
Track monthly rent collections and follow up accordingly.
Ensure the health, safety, and welfare of residents.
Ensure cleanliness of the residence.
Instruct staff on proper food and waste disposal and cleaning procedures.
Notify Facilities/Maintenance of needed maintenance and repairs.
Develop and implement controls for resident safety in emergencies.
Ensure monthly fire drills are conducted and staff are trained on emergency evacuation.
Ensure staff are properly trained and certified to provide CPR.
Ensure food preparation is done in accordance with safety procedures and individual resident diet needs.
Handle and report incidents, training staff on policy and procedure.
Serve as an on-call emergency contact, available at all times for program staff support.
Maintain workplace compliance and regulation notices.
Act as a representative of Gateway in the community and liaise with agencies to advocate for residents and the agency.
Function as a Qualified Mental Health Professional/Qualified Intellectual Disabilities Professional (QMHP/QIDP).
Conduct agency trainings as assigned.

Requirements

4 years of experience in Human Services field with a HS Diploma.
3 years of experience in Human Services field with an Associates Degree.
1 year of supervisory experience.
Must have a valid NYS Driver’s License.
Background checks are required.
Must be able to sit or stand for up to 8 hours per day.
Must be able to bend down or kneel occasionally (1-2 times per week).
Must be able to bend and use hands, wrists, and fingers with full range of motion.
May occasionally be required to lift up to 30 pounds.
Must be able to perform CPR in emergency situation and for regular recertification.

Skills

Medication Administration
CPR
AMAP
QMHP/QIDP

Location

Corporate Headquarters - Kingston, NY 12401

Work Type

Full Time

Experience Level

1 year of supervisory experience

Education Level

High School Diploma
GED
Associates Degree

Salary/Compensations

$64,000.00 - $73,500.00 Salary/year
Starting rate for this position is $64,223.80 annually.

Benefits

Medical
Dental
Life Insurance
403(b) Retirement
Holidays
Generous PTO

About the Company

When you work for Gateway Hudson Valley, you make a difference in people’s lives.
Our Vision: To be a leader in supporting individuals as they strive to achieve a hopeful, satisfying, active, and contributing life.

Equal Opportunity

We are an EEO/AA employer.