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About the Role
The Technical Specialist, Quality Assurance acts as the Quality Assurance Manager (QAM) within the Product/Project team, responsible for ensuring the quality of the safety-critical CBTC solution and deliverables while maintaining customer satisfaction. Key tasks include addressing customer concerns, collaborating with teams and suppliers, managing risks, promoting continuous improvement, and ensuring a "first time right" approach.
Responsibilities
- Perform compliance assessment for Contractual Quality Assurance requirements.
- Prepare Bid/Project Quality Plans and bid quality estimates.
- Ensure process adherence across Product/Project teams and operational disciplines.
- Liaise with and guide operational disciplines on tailoring while ensuring adherence to standards (ISO 9001, CENELEC EN 50126, EN 50128, EN 50129, AREMA).
- Plan, execute, and document internal audits and site audits.
- Support and participate in internal and external audits (Customer, independent safety assessors, certification audits, supplier audits).
- Manage audit findings and non-conformances.
- Record and analyze Quality findings from audits and reporting to identify trends or issues.
- Support First Article Inspections.
- Conduct/support Root Cause Analyses and continuous improvement initiatives.
- Participate in and approve bid/project engineering milestones.
- Prepare and communicate quality reporting to various levels of management and disciplines.
- Prepare Quality Management Reports and support teams for safety authorizations.
- Participate in peer review and approval of documentation.
- Act as a coach to improve quality performance of projects.
- Ensure customer concerns are addressed and managed effectively.
- Manage customer surveys and actions.
- Liaise with the customer’s quality representative during bids and contract execution.
Requirements
- B.S Computer Science/Electrical/Mechanical/Computer Engineering or equivalent.
- 10+ years of hands-on experience in Engineering System/Software development or Quality Assurance Specialist or Manager in a technology or manufacturing setting.
- Solid understanding of general QA practices and procedures, and Quality Management System.
- Ability to conduct investigations and Root Cause Analysis across multiple disciplines (System, Software, Hardware, PMO).
- Excellent problem-solving, written, verbal, and communication skills.
- Knowledge of Industry Standards: CENELEC/AREMA/IEEE, ISO 9001, Project/Product Lifecycle and Deployment (System, Software, Hardware).
Skills
- Generative AI Prompting
- Python
- CMMI
- Six Sigma Green Belt
- DMAIC
- DO-178C/ISO 13485
- French language proficiency (spoken and written)
Location
- Burnaby, British Columbia, Canada
- Toronto
- Montreal
Work Type
- Full time
- No
Experience Level
- 10+ years
Education Level
- B.S Computer Science/Electrical/Mechanical/Computer Engineering or equivalent
Salary/Compensations
- $102,481 – $131,594
Benefits
- Health, Dental and Vision plans - 100% of premiums are company-paid
- Retirement Savings Plan with a company match
- Company paid holidays - 3 weeks of vacation
- Company provided Life and accident Insurance, LTD
- Worklife programs such as Flextime
- Variety of Development and Training opportunities
About the Company
- A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into.
Equal Opportunity
- At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.