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About the Role
The Billing Manager leads the billing process, ensuring timely and accurate invoice preparation, review, submission, and tracking. This role oversees team performance, monthly billing goals, KPI metrics, eBilling processes, and team support needs. The manager collaborates with the collections team and other stakeholders to support collection efforts and reporting, while focusing on billing operations, team development, and process improvement.
Responsibilities
- Manage the billing performance of the assigned team, including oversight of specific billing KPIs and monthly billing goals, and proactively identifying and implementing ways to improve billing performance.
- Ensure all billing requirements are met, including applicable client billing guidelines, eBilling requirements, and tracking invoices through successful submission.
- Collaborate with the collections team to support collection-related follow-up, reporting, and escalation needs.
- Handle attorney escalations and work directly with attorneys, Billing team members, eBilling resources, and collections stakeholders to resolve billing and eBilling issues.
- Assist firmwide senior and executive leadership with billing, eBilling, and collaborative collection support requests and projects.
- Delegate appropriate items to Billing team members.
- Support firmwide senior and executive leadership with accounting system upgrades and related billing/eBilling tools and workflows, including Aderant Expert, Aderant Collections module, Bill Blast, and eBilling platforms.
- Develop, train on, and improve the billing and eBilling process with designated team members across departments.
- Participate in meetings regarding billing, eBilling oversight, and related collection support objectives with firmwide senior and executive leadership.
- Monitor billing team and KPI metrics to ensure compliance and success toward firm monthly billing goals.
- Manage team attendance, coverage, shifts, and support needs to ensure appropriate billing support and continuity of service.
- Report on and manage the monthly aged pre-bill process.
- Run various billing, eBilling, and collaborative collection support reports on set schedules, as well as on an ad hoc basis.
- Review work of billing coordinator staff to ensure accuracy and resolve inconsistencies.
- Manage the full employee lifecycle for Billing team members, including interviewing, onboarding coordination, ongoing coaching, performance feedback, and annual reviews.
- Conduct bi-weekly one-on-one meetings with team members to review workload, support needs, performance expectations, development opportunities, and feedback.
- Provide oversight of eBilling processes, including invoice submission readiness, client guideline compliance, vendor platform coordination, rejection/resolution follow-up, tracking invoices through successful submission, and escalation of systemic issues.
- Ensure Billing team members understand eBilling requirements, submission expectations, and process standards needed to support accurate and timely invoice submission.
Requirements
- 5+ years of relevant managerial experience required
- 2+ years of legal billing experience required
- Excellent communication skills
- Experience in recommending process improvements
- Ability to effectively communicate with all levels of the organization
- Strong presentation skills
- Strong critical thinking skills
- Fast learner
- Highly organized
- Strong Microsoft Office skills, including Word, PowerPoint, and intermediate Excel skills such as pivot tables and conditional formatting.
Skills
- Aderant
- Microsoft Office
- Word
- PowerPoint
- Excel (pivot tables, conditional formatting)
Location
- New York City
- Los Angeles
- San Francisco Metro area
- Illinois
- Albany NY Area
Work Type
- Full-time
Experience Level
- Managerial
- Legal Billing
Education Level
- Bachelor's degree preferred
Salary/Compensations
- New York City, Los Angeles and San Francisco Metro area: $137,500 - $152,250
- Illinois: $119,750 - $139,750
- Albany NY Area: $109,000 - $127,000
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- Firm-paid holidays, vacation, and sick time
- Employee assistance program and other benefits
- Eligible for annual bonuses
About the Company
- Focused on employment and labor law since 1958, Jackson Lewis P.C. has 1,000+ attorneys in major cities nationwide.
- The firm helps employers develop proactive strategies, strong policies, and business-oriented solutions to cultivate high-functioning workforces.
- Jackson Lewis P.C. emphasizes belonging and respect for the contributions of every employee.
- The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.
Equal Opportunity
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.