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About the Role

Under general supervision, the Operations Manager is responsible for the daily activities required to run, maintain, and service the facilities and the events by performing duties personally or through subordinate team members.

Responsibilities

Assist the Director in managing all aspects of operations including event conversion, building and grounds maintenance, audio/visual services, ice maintenance, seat maintenance, painting, carpentry, event ops staffing, chair and table setups.
Manage full-time union operations staff, including training, planning, assigning work, appraising performance, addressing complaints, and resolving problems.
Assist in capital expenditure projects for the building.
Ensure the ice is prepared for all practices, games, and other ice events.
Ensure all athletic operations within the venue are ready for all games and practices in a timely manner.
Coordinate operations activities with other building departments and contractors.
Implement and train staff on all laws, codes, ordinances, policies, corporate standards, procedures, risk management, safety precautions, rules/regulations, and emergency procedures.
Review quantity and quality of work performed.
Anticipate, investigate, analyze, and resolve operational problems and complaints.
Act as a liaison with tenants, contractors, and facility users as needed.
Maintain equipment and inventory, and order necessary supplies and materials.
Report irregularities, discrepancies, damage or loss of property or any other safety concerns to the Director.
Perform daily payroll functions, including timesheet approval, entering employees into the timeclock, and data entry into the payroll system.
Manage personnel and perform various duties to ensure day-to-day operations are met, including loading/unloading delivery trucks, transporting trash, and maintaining the building's appearance.
Perform other duties and responsibilities as assigned.
Work extended and/or irregular hours including nights, weekends, and holidays, as directed.

Requirements

Possess skills and experience in supervising/training personnel, scheduling, time management, and purchasing procedures.
Engage in decision-making generally governed by procedure and guided by policy.
Communicate through verbal, email, or written means to supervisors, managers, and upper management.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedules to produce accurate results.
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for anticipated events.
Demonstrate knowledge of practices and procedures related to event set-up and conversions.
Demonstrate knowledge of typical methods and techniques for cleaning and maintaining equipment.
Demonstrate knowledge of proper use and care of hand and power tools.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered.
Read and comprehend blueprints, drawings, operating and maintenance instructions, and related materials.
Follow written and oral instructions.
Be licensed and insured to operate a motor vehicle in the United States.
Remain flexible and adjust to situations as they occur.

Skills

Supervising personnel
Training personnel
Scheduling
Time management
Purchasing procedures
Verbal communication
Email communication
Written communication
Decision-making
Organization
Prioritization
Working under pressure
Operational procedures
Facility capabilities
Industry terminology
Event-related services
Technical requirements
Event set-up
Event conversions
Equipment cleaning
Equipment maintenance
Hand tool use
Power tool use
Client relations
Employee relations
Exhibitor relations
Patron relations
Blueprint comprehension
Drawing comprehension
Operating instructions comprehension
Maintenance instructions comprehension
Following instructions
Computer operation (Windows, Office)
Office equipment operation
Lifting up to 50 pounds
Stooping
Manual dexterity
Standing for long periods
Strenuous physical duties
Carrying
Moving
Climbing
Operating light trucks
Operating pallet jacks
Operating forklifts
Operating boom lifts
Operating scrubbing machines
Operating other light power-driven equipment
Working inside and outside
Working with moving mechanical parts
Working in high, precarious places
Working in outside weather conditions
Working with risk of electrical shock
Working with vibration
Working in wet/humid conditions
Working with fumes/airborne particles
Working in extreme cold
Working in extreme heat
Working with toxic/caustic chemicals
Hockey installation preparation
Hockey maintenance
Ice maintenance
Ice building

Location

San Diego

Work Type

Full-time
Onsite

Experience Level

5 years' experience and/or training in the public assembly facility industry in a supervisory or management position
4 years' experience in facility or property management (can substitute for degree)

Education Level

Bachelor's degree from an accredited four-year college or university (BS or BA in Business Administration and/or Management; Facility or Property Management or other closely related field preferred)
High School diploma or GED

Salary/Compensations

$80,000-$85,000

About the Company

Legends Global is the leader in privately managed public assembly facilities.