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About the Role
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards. Provide follow-up service by calling customers who have recently been provided service. Accurately maintain car stock inventory, test equipment, tools, and technical data. Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements. Maintain expense levels within the established guidelines for field service travel and sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager. Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy. Interface effectively with other departments and managers to resolve customer problems and issues. Accountable for providing support to customers that meet BD standards of outstanding quality service at all times. Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts. As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
Responsibilities
- Install and service instrumentation with minimum direct supervision.
- Provide follow-up service by calling customers.
- Accurately maintain car stock inventory, test equipment, tools, and technical data.
- Complete service documentation in accordance with current GMP requirements.
- Maintain expense levels within established guidelines for field service travel and site visits.
- Report quality control and other technical problems in detail.
- Accurately maintain and utilize company vehicle.
- Interface effectively with other departments and managers to resolve customer problems.
- Provide support to customers that meet BD standards of outstanding quality service.
- Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
- Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
Requirements
- A minimum of a High School diploma
- A minimum of 3 years’ experience fixing instruments or components
- A valid Driver's License with a clean motor vehicle record
- Prior Field Service Engineer experience
- Previous experience fixing medical device instruments
- Previous customer interfacing role
- Proficiency with MS Office applications such as Word and Excel
- Familiarity with recent Mac and PC operating systems
Skills
- Flow Cytometry experience is a plus
- Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
Location
- Philadelphia
- Upstate NY
- NJ
- NY Metro Area
- USA CA - Milpitas
- USA NJ - Franklin Lakes
Work Type
- Field Service
- On-site
Experience Level
- 3 years’ experience fixing instruments or components
- Prior Field Service Engineer experience
- Previous experience fixing medical device instruments
- Previous customer interfacing role
Education Level
- High School diploma
- Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
- Technical military training
Salary/Compensations
- $25.20 - $40.30 USD Hourly
Benefits
- Comprehensive Total Rewards program
- Reward and recognition opportunities that promote a performance-based culture
- Competitive package of compensation and benefits programs
About the Company
- Waters Corporation (NYSE: WAT) is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
- BD is one of the largest global medical technology companies in the world.
- Advancing the world of health™ is our Purpose.
- BD prioritizes on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.
- BD believes that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
- To learn more about BD visit https://bd.com/careers.
Equal Opportunity
- Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.