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About the Role
The Facilities Coordinator provides comprehensive facility management and workplace support services to ensure efficient day-to-day operations across assigned properties. This role serves as a primary point of contact for clients, vendors, landlords, and internal teams, coordinating maintenance activities, managing work orders, monitoring vendor performance, and resolving facility-related issues. Success requires strong communication, customer service, organizational, and multitasking skills, along with the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Provide general overall facility management services, including continuous monitoring of office/facility
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Follow up with clients to ensure customer satisfaction
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
- Remain knowledgeable regarding all operational aspects of building systems
- Coordinate with outside contractors for the service and repairs of equipment
- Follow protocol for effective building-specific maintenance and safety procedures
- Maintain on-going communication with contractors, client, and team
- Assist with site inspection within the assigned building portfolio
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Request, review, and submit work orders, bids, and proposals from vendors
- Verify final invoice pricing and process payments in a timely manner
- Assist in the monitoring and assessment of vendor performance
- Train vendors on work order and billing procedures
- Manage complex work orders such as environmental issues and disaster recovery
- Manage service and performance of vendors and landlords for timely completion of jobs
- Create and record appropriate written communication between all parties
- Schedule and document maintenance and repairs on building equipment
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
- Provide process and procedures training and direction to new associates
- Coordinate special events in support of client
- Assist with measuring and reporting key performance indicators against service level agreements
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
Requirements
- Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
- Proficient in understanding management agreements and contract language
- Working knowledge of computer software programs and base building systems
- Demonstrated ability to exercise good judgment
- Excellent interpersonal skills
- Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends
Skills
- Communication Proficiency (oral and written)
- Customer Focus
- Initiative
- Sense of Urgency
- Multi-Tasking
- Detail Oriented
- Financial Knowledge
- Time Management Skills
- Team Orientation
- Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
Location
- professional office environment
Work Type
- full-time
Experience Level
- A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
- Previous customer service experience
Education Level
- High school diploma or a General Equivalency Diploma (GED) required
- Associates or Bachelors degree in facilities management, building, business or other related field preferred
Salary/Compensations
- $29.75 - $35.00
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
- competitive pay
About the Company
- Cushman & Wakefield is a global leader in commercial real estate services.
Equal Opportunity
- Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
- In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.