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About the Role
The Patient Advocate provides daily crisis intervention support for clients of The Source, conducting initial intake appointments, discussing pregnancy options, and providing referral resources and follow-up support.
Responsibilities
- Demonstrate ongoing compliance with all Thriving Texas Families (TTF) requirements.
- Provide crisis intervention support for each patient in an atmosphere of warmth and compassion.
- Assess client needs and connect clients to program resources and community referrals.
- Provide accurate information about abortion, parenting, adoption, and foster care.
- Offer support, material, and referrals appropriate to patient's situation.
- Coordinate appropriate follow up with patients.
- Keep current on information in The Source's referral system.
- Maintain and update all patient records.
- Ensure that patient follow up occurs in a timely manner.
- Complete required training for TTF.
- Work with and help train volunteers.
- Maintain confidentiality of client's personal and financial information.
- Assist with scheduling appointments and make appointment reminder calls.
- Assist with client intake process.
- Assist with making client folders/bags, when needed.
- Attend staff meetings.
- Assist in special events, Source 101's and church presentations as needed.
- Attend and volunteer at The Source's local major fund-raising event every year.
- Attend and volunteer at The Source's second major fund-raising event.
- Establish positive working relationships with staff members and volunteers.
- Perform other duties, as assigned.
Requirements
- Bachelor's degree in a helping field; social work, counseling, psychology, or sociology, preferred.
- Experience working in a social services setting, preferred.
- Bilingual in English and Spanish, preferred or may be required.
- Experience with Microsoft Office computer applications.
- Excellent organizational skills.
- Attention to detail.
- Self-motivated, dependable, and responsible.
- Ability to work well in a fast-paced environment.
- Excellent oral and written communication skills.
- Demonstrate compassion, cheerfulness and professionalism.
- Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
- Exhibit strong commitment and dedication to the sanctity of human life and sexual purity.
- Agree with and be willing to uphold the Statement of Principle, Statement of Faith and policies of the The Source.
Skills
- Crisis intervention
- Intake appointments
- Pregnancy options discussion
- Referral resources
- Follow-up support
- Listening skills
- Helping skills
- Microsoft Office computer applications
- Organizational skills
- Attention to detail
- Self-motivation
- Dependability
- Responsibility
- Communication skills
- Compassion
- Cheerfulness
- Professionalism
Work Type
- Full-Time
Education Level
- Bachelor's degree
About the Company
- The Source is a ministry dedicated to serving women and families with compassion, professionalism, and meaningful support.