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About the Role
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
Responsibilities
- Providing exceptional client service to our customers as an industry leader in client engagement.
- Reviewing policy wordings, applying coverages, negotiating and settling service claims.
- Investigating and evaluating relevant information to quantify losses and identify opportunities for salvage and subrogation recoveries.
- Proactively communicating with clients and stakeholders for efficient, timely, and quality resolution of claims.
Requirements
- You are driven to create an exceptional customer experience.
- You thrive in a fast-paced and changing working environment.
- You are comfortable with technology and have excellent computer skills.
- You have experience in insurance or a related client service focused field.
- You have a desire to grow your education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
- Extended work hours, including evenings and weekends, will be required during peak periods and major events.
- You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
Skills
- Critical thinking skills to identify problems and find proactive solutions.
- Strong written and verbal communication skills.
- Collaboration skills to share knowledge and support peers.
- Excellent computer skills.
Location
- Hybrid
Work Type
- Regular Full-Time
- Hybrid (2 days in office)
Experience Level
- Experience in insurance or a related client service focused field
Education Level
- Post-secondary education in insurance, risk management or a related discipline is an asset.
Salary/Compensations
- $50,280 to $83,800
Benefits
- Training and development opportunities
- Flexible work options
- Paid time off
- Physical and mental health programs
- Supportive workplace culture
- Paid volunteer days
- Competitive salary and incentive programs
- Comprehensive total rewards package
- Group retirement savings plans
- Pension and benefits (e.g., health and wellness, dental, disability and life coverage)
- Mental health support
- Employee assistance program
About the Company
- CGIC is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
- We prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.
- We work with people that care passionately about you, our clients and our communities.