Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Manager, Client Operations role.

Rezi rewrites your resume against Roku's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Manager, Client Operations posting at Roku — free, in seconds.

About the Role

Roku is seeking a pivotal Manager, Client Operations to lead a team of 8-10 Client Associates. This role involves owning the operational performance of the campaign lifecycle from pre-sale through upsell and renewals, and defining workflows, quality standards, SLAs, and escalation paths for a newly formed function within Ad Revenue Solutions. The ideal candidate will be effective in both detailed execution and strategic standard-setting, ensuring timely and accurate campaign launches and fostering the growth of the Client Associates.

Responsibilities

Own on-time, accurate campaign delivery across all deal types for every account your team supports, from media plan intake through launch, in-flight support, and wrap reporting.
Serve as the ultimate operational escalation point for the team, addressing discrepancies, exceptions, blockers, setup issues, and risks to on-time launch.
Maintain a comprehensive command of the pre- and post-sale process, including CRM, order management, avails, IO verification, launch operations, creative trafficking, and tag QA.
Define 'done' at every handoff and maintain quality through spot QA of campaign setups, launch readiness, and client-facing deliverables.
Understand and teach how the platform and ad products deliver business value against client advertising goals.
Support the continuous refinement and optimization of the operating model, including clear ownership, documented workflows, and defined SLAs.
Reduce manual touches, standardize repeatable work, and drive automation and AI-enabled workflows to increase team throughput.
Own the enablement library for the function, including onboarding paths, playbooks, and process documentation.
Partner with relevant teams on tooling and workflow changes, testing proposed changes and representing the operational reality of the team.
Manage, coach, and develop 8-10 direct reports, including running 1:1s, setting goals, giving feedback, and owning performance management.
Balance workload and account coverage across the team, matching capacity to campaign complexity, deal volume, and seasonality.
Build the Client Associate career path, defining skills for advancement and creating opportunities for demonstration.
Design and deliver skill-based learning for Client Associates, covering systems fluency and client-facing judgment.
Recruit, interview, and onboard new Client Associates, maintaining a high hiring bar.
Foster an inclusive, high-trust, high-performing team culture with equitable access to growth opportunities.
Partner directly with the Head of Client Operations, acting as a core leadership team member.
Act as the connective tissue between the team and Sales, Account Management, Ad Operations, Inventory, Billing, Measurement, Brand Activation, Partnerships, and offshore vendors.
Meet regularly with pod leaders and Account Management and Sales counterparts to assess performance, surface opportunities, and address issues early.
Join client conversations when operational stakes warrant it and represent the team credibly.
Represent the function's capacity, risks, and wins to senior leadership and advocate for necessary resourcing.
Report and optimize KPIs for the function, including on-time launch rate, error rate, cycle time, case aging, and billing accuracy.
Measure and analyze the progress of direct reports and convert performance data into concrete development plans.
Translate operational data into recommendations for leadership on process, tooling, staffing, and workflow design.

Requirements

7+ years in client services, account management, campaign operations, sales planning, ad operations, or customer success, including hands-on ownership of the campaign lifecycle.
People management or formal mentorship and coaching experience, with a proven track record of developing early-career talent.
Deep, current knowledge of the digital, streaming, and programmatic landscape, including DSPs, SSPs, DMPs, and programmatic guaranteed and private marketplace deal mechanics.
Command of the full pre- and post-sale process: media planning, IO and contract flow, trafficking and tagging, launch management, billing, and reporting.
A build-it mindset - comfort with adaptability, a bias toward standardizing and documenting, and the judgment to know when a process is worth formalizing.
Strong project management skills and a proven ability to lead cross-functional initiatives to completion.
Strong AI fluency and a real appetite for automation and efficiency across a team.
A data-driven mindset: you set KPIs, track them, and report on them.
Excellent communication, presentation, and problem-solving skills, and the ability to work effectively with senior leaders and cross-functional teams.
An empathetic leadership style with the ability to engage, inspire, and motivate associate-level professionals.
Hands-on experience with CRM, order management, and creative trafficking platforms in an ad sales environment.
Familiarity with the streaming, linear TV, and CTV advertising landscape, and with working alongside offshore or outsourced operational partners.

Skills

Client Services
Account Management
Campaign Operations
Sales Planning
Ad Operations
Customer Success
Campaign Lifecycle Management
People Management
Mentorship
Coaching
Digital Advertising
Streaming Advertising
Programmatic Advertising
DSPs
SSPs
DMPs
Programmatic Guaranteed
Private Marketplace
Media Planning
IO Flow
Contract Flow
Trafficking
Tagging
Launch Management
Billing
Reporting
Process Standardization
Process Documentation
Project Management
Cross-functional Leadership
AI Fluency
Automation
Efficiency Improvement
Data Analysis
KPI Tracking
Communication
Presentation Skills
Problem-Solving
Leadership
CRM Platforms
Order Management Platforms
Creative Trafficking Platforms
CTV Advertising

Location

New York

Work Type

Hybrid

Experience Level

Manager
7+ years experience

Salary/Compensations

$135,600 - $168,000

Benefits

Health insurance
Equity awards
Life insurance
Disability benefits
Parental leave
Wellness benefits
Paid time off
Global access to mental health and financial wellness support and resources
Healthcare (medical, dental, and vision)
Accident insurance
Commuter benefits
Retirement options (401(k)/pension)

About the Company

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, aiming to power every television in the world.
Roku pioneered streaming to the TV and connects consumers to content, publishers to audiences, and advertisers to unique engagement capabilities.
Roku is a fast-growing public company where employees make valuable contributions and gain meaningful experience.
Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday, with flexible remote work on Fridays.
Roku is a great place for people who want to work in a fast-paced environment focused on company success, surrounded by talented, easy-to-work-with individuals.
Roku believes a few talented individuals can achieve more than larger, less talented teams.
Roku employees are independent thinkers with big ideas who act boldly, move fast, and accomplish extraordinary things through collaboration and trust.
Roku is changing how the world watches TV.
Roku's culture is built on being problem-solvers with a pragmatic approach to innovation since 2002.
Roku provides reasonable accommodations and adjustments in accordance with applicable law.

Equal Opportunity

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law.
If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.