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About the Role

We are seeking a visionary, data-driven Director of Engineering Operations to lead, scale, and elevate our foundational technology domains. In this executive leadership role, you will own the strategy, execution, and continuous improvement of our Security, DevOps, QA, Infrastructure, CI/CD, and Observability functions. You will act as the bridge between core software development and operational reliability, ensuring our engineering teams can ship high-quality, secure code quickly and safely. The ideal candidate is a strategic leader who balances high-level architecture and organizational design with deep technical empathy for developers.

Responsibilities

• Build, mentor, and scale multi-disciplinary engineering teams across DevOps, Platform Engineering, Quality Engineering, Infrastructure, and Security Operations.
• Manage cloud infrastructure costs (FinOps), tooling licenses, vendor relationships, and team budgets to maximize ROI and efficiency.
• Foster a culture of technical excellence, continuous learning, zero-trust security, and high accountability.
• Drive the evolution of our developer platform, establishing standard patterns and self-service tools that reduce friction for application developers.
• Architect and optimize robust, automated CI/CD pipelines to achieve frictionless, highly reliable, and continuous deployments.
• Oversee scalable, resilient, and cost-effective cloud architecture (GCP required, AWS) using Infrastructure-as-Code.
• Embed security practices directly into the development lifecycle, including automated vulnerability scanning, container security, and code analysis.
• Partner with Legal and Compliance teams to maintain compliance standards (e.g., SOC 2 Type II, ISO 27001, GDPR, PCI).
• Co-lead incident preparedness, red team/blue team exercises, and response protocols for security vulnerabilities.
• Oversee end-to-end observability frameworks (logging, tracing, metrics) to ensure complete system visibility and proactive issue resolution.
• Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets across all platform services.
• Drive robust incident management, post-mortem processes, and continuous system hardening to minimize MTTR (Mean Time to Repair).
• Modernize QA practices by driving an automation-first testing strategy (unit, integration, end-to-end, performance, and load testing).
• Ensure reliable, scalable, and production-like test and staging environments.
• Track and optimize core performance metrics, including DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, MTTR) and SPACE framework indicators.
• Identify bottlenecks in the software development lifecycle (SDLC) and relentlessly optimize developer workflows.

Requirements

• 12+ years in software engineering, infrastructure, or platform operations, with at least 5+ years in senior engineering management (Director level or above).
• Deep hands-on background in Cloud Architecture (AWS/GCP), Container Orchestration (Kubernetes), and Infrastructure as Code (Terraform).
• Experience overseeing enterprise tooling for CI/CD (GitHub Actions, GitLab CI, Jenkins, ArgoCD), Observability (Datadog, Grafana, Prometheus, New Relic, OpenTelemetry), Security (Snyk, SonarQube, Wiz, Palo Alto Networks, HashiCorp Vault), and Developer Portal (port.io).
• Proven track record using DORA metrics and operational data to improve deployment velocity and system stability.
• Strong familiarity with zero-trust network architectures, IAM, and compliance frameworks (SOC2, ISO 27001, PCI).
• Exceptional cross-functional leadership and clear executive communication style.
• Equivalent competencies in any of the above will also be considered.
• Experience leading platform engineering transitions or enterprise-scale cloud migrations.
• Active involvement in the open-source community or CNCF (Cloud Native Computing Foundation) landscape.
• Background managing globally distributed, remote-first engineering teams.

Skills

• Cloud Architecture (AWS/GCP)
• Container Orchestration (Kubernetes)
• Infrastructure as Code (Terraform)
• CI/CD (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
• Observability (Datadog, Grafana, Prometheus, New Relic, OpenTelemetry)
• Security Tooling (Snyk, SonarQube, Wiz, Palo Alto Networks, HashiCorp Vault)
• Developer Portal (port.io)
• DORA metrics
• SPACE framework
• Zero-trust network architectures
• IAM
• Compliance frameworks (SOC2, ISO 27001, PCI)
• FinOps
• DevSecOps
• Site Reliability Engineering (SRE)
• Quality Engineering
• Automation testing

Location

• Remote

Work Type

• Fully remote (transitioning to hybrid)

Experience Level

• Director level or above
• 12+ years in software engineering, infrastructure, or platform operations
• 5+ years in senior engineering management

Salary/Compensations

• Competitive salary

Benefits

• Initial stock options grant
• Annual performance bonus
• Unlimited PTO
• Paid parental leave
• Health, dental, and vision plans
• 401(k) with employer matching
• Continuous learning opportunities
• Empowering opportunities for growth in a dynamic entrepreneurial environment

About the Company

• Félix is building the indispensable financial companion for Latinos in the US, combining an AI-powered, conversational-first interface with real-time financial infrastructure.
• We offer fast, affordable remittances powered by AI and crypto rails, with expansion into credit, savings, and wallet services.
• Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to an underserved community.
• We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors.
• Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
• Joining Félix means being part of a team building a legacy with a deeply meaningful mission.
• We are a team that is fiercely loyal, values radical transparency and constructive feedback, and pushes for excellence.
• We are bold, focus on creating sustainable value, and building a product that makes users' lives better.

Equal Opportunity

• At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.