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About the Role
Own strategic relationships end-to-end, from kickoff to renewal, with a focus on engineering depth for technical issue resolution.
Responsibilities
- Own a portfolio of strategic enterprise accounts and be accountable for their retention and expansion outcomes.
- Drive adoption and run QBRs and EBRs with executive stakeholders, using account data to show performance and set strategy.
- Own renewals, and identify and execute upsell and cross-sell across your book.
- Act as the day-to-day point of contact for account health — including technical questions about integrations, data, and configuration, and the judgment of when to solve it yourself versus bring in Engineering or Solutions Engineering.
- Lead onboarding and complex implementations, operating like a project manager to align internal teams (Product, Risk, Engineering, Legal, Finance Ops) and external stakeholders toward shared outcomes.
- Translate customer feedback and pain points into clear input for Product and Engineering.
Requirements
- 3+ years in Account Management with a track record managing enterprise B2B accounts.
- Strong presentation skills, with the presence to run an executive-level business review.
- Experience leading complex customer implementations or expansions, aligning internal and external teams toward shared outcomes.
- Deep technical background — you’ve built and shipped software. You can read code, write SQL, trace a failing request through logs, and reproduce an integration bug before escalating it.
- Uses AI effectively, including in technical work.
- Proactive and flexible, comfortable navigating fast-paced, early-stage environments and shifting priorities.
- Highly organized and data-literate — you use metrics to spot trends, communicate performance, and inform decisions.
Skills
- Account Management
- Enterprise B2B account management
- Presentation skills
- Executive-level business reviews
- Complex customer implementations
- Customer expansions
- Technical problem-solving
- Reading code
- Writing SQL
- Log analysis
- Integration bug reproduction
- AI utilization
- Data analysis
- Metrics interpretation
Location
- New York City
Work Type
- Hybrid
- Onsite
Experience Level
- 3+ years
Benefits
- Mission-driven culture with a strong focus on personal growth.
- Stock options for all full-time employees.
- Health, dental, and vision plan options.