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About the Role
Maven is seeking a VP of Business Operations to lead the operational engine for their core business, focusing on driving member enrollment and the associated revenue. This role oversees AI enablement, central operations, and strategy & operations, acting as a central point for cross-functional collaboration and accountability.
Responsibilities
- Own member growth for the Core Business, including enrollment targets and revenue.
- Set strategy, build plans, and manage cross-functional teams to deliver enrollment results.
- Build and manage a scalable enrollment engine covering the full journey from eligible population to enrolled member.
- Deliver AI enablement across the organization, measuring adoption and impact.
- Lead the central operations team to ensure effective and scalable systems, tooling, and processes.
- Lead the strategy and operations team to bring analytical rigor and operating discipline.
- Optimize the enrollment funnel using data, build diagnostic systems, and create leading KPIs.
- Hold cross-functional teams accountable for their operational KPIs in the enrollment process.
- Partner with Data and Finance to build measurement, segmentation, attribution, and forecasting systems.
Requirements
- 12+ years of experience in driving growth, enrollment, acquisition, revenue, or business operations outcomes.
- Proven track record of personally owning and hitting a number, ideally in healthcare, benefits, marketplaces, or consumer subscription.
- Proven people and organizational leadership experience, including building and leading multi-team or multi-function organizations.
- Elite quantitative ability, including building and interrogating funnel models, sizing opportunities, and designing experiments.
- Strategic range across functions, including setting direction for growth, operations, strategy, and enablement teams.
- Experience with operational systems and scaling, including owning tooling, processes, and systems for service or operations teams.
- AI fluency and conviction, with a clear point of view on AI's business leverage and a disciplined approach to measurement.
- Cross-functional leadership and accountability, with the ability to align and mobilize multiple teams without direct authority.
- Commercial instincts, understanding enrollment's translation into revenue and unit economics.
- Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric.
- Active work authorization in the US.
Skills
- Business Operations
- Growth Strategy
- Enrollment Management
- Revenue Generation
- AI Enablement
- Central Operations
- Strategy & Operations
- Data Analysis
- Quantitative Modeling
- Experiment Design
- Process Improvement
- Systems Scaling
- Cross-functional Leadership
- Accountability Management
- Forecasting
- Commercial Acumen
Location
- New York Metropolitan area, NY
- Remote via San Francisco/Bay Area, CA
- Remote via Seattle, WA
Work Type
- Hybrid
- Remote
Experience Level
- Senior Leadership
- 12+ years of experience
Salary/Compensations
- $275,000 - $320,000 per year
Benefits
- Bonus
- Equity
- Employer-covered health, dental, and insurance plan options
- Access to the full Maven platform and specialists (Maven for Mavens)
- Whole-self care through wellness partnerships
- Hybrid work
- In-office meals
- Work together days
- 16 weeks 100% paid parental leave
- New parent stipend (for Mavens with 1+ year tenure)
- Annual professional development stipend
- Access to a personal career coach through Maven for Mavens
- 401K matching with immediate vesting (for US-based employees)
About the Company
- Maven Clinic is the world's largest virtual clinic for women and families, focused on making healthcare accessible.
- They partner with employers and health plans to provide comprehensive women's and family health programs.
- Maven's programs cover fertility, maternity, pediatrics, and menopause, aiming to improve outcomes and reduce costs.
- The company offers direct access to virtual care across 30+ specialties and dedicated hormone and GLP-1 care programs for women.
- Founded in 2014, Maven Clinic has raised over $425 million from prominent investors.
- Maven has received numerous awards for innovation and industry leadership, including TIME100 Most Influential Companies and Fast Company's Most Innovative Companies.
Equal Opportunity
- Maven is an affirmative action and equal opportunity employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- Maven provides access, equal opportunity, and reasonable accommodation for individuals with disabilities.
- Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address.
- Maven Clinic will never ask for sensitive information to be delivered over email or phone.