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About the Role
This role focuses on creating an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and supporting daily grocery operations. It involves directing department functions and embracing a customer-first strategy while upholding company core values.
Responsibilities
- Adhere to all food safety regulations and guidelines, ensuring proper temperatures and maintaining logs.
- Report safety risks, illegal activity, and notify management of accidents.
- Train department associates on inventory/stocking and Computer Assisted Ordering (CAO).
- Plan, organize, and supervise the inventory process.
- Schedule and implement daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
- Maintain awareness of inventory/stocking conditions and note discrepancies.
- Assist store management with department budget, profit and loss reviews, and financial report actions.
- Monitor and control department expenses.
- Stay current with present, future, seasonal, and special ads.
- Implement the period promotional plan for the department.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Create and execute sales promotions in partnership with store management.
- Understand store layout and product locations.
- Gain and maintain product knowledge within the department and respond to customer questions and suggestions.
- Adhere to all local, state, and federal laws, and company guidelines.
- Train and develop associates on job performance and participate in the performance appraisal process.
- Develop adequate scheduling to manage customer volume.
- Collaborate with associates and promote teamwork to achieve company/store goals.
- Communicate company, department, and job-specific information to associates.
- Supervise and coach direct reports, complete performance reviews, and provide feedback.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, non-confrontationally, and cooperatively.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Perform essential job functions with or without reasonable accommodation.
Requirements
- High School Diploma or GED
- Any management experience
Skills
- Customer service
- Inventory management
- Sales promotion
- Teamwork
- Communication
- Coaching
- Conflict management
Experience Level
- Management experience
- 1 year of grocery retail experience
Education Level
- High School Diploma or GED