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About the Role
We are seeking a Founding Head of Forward Deployed Engineering to build and lead a team of engineers focused on driving technical credibility to close deals and ensure successful onboardings. This player-coach role involves hiring, coaching, prioritizing technical support for deals, and serving as the primary escalation point for complex technical challenges.
Responsibilities
- Hire, coach, and manage a team of Forward Deployed Engineers, setting high standards for customer-facing technical roles.
- Triage and prioritize FDE deployment across the deal pipeline, determining which opportunities require dedicated technical support.
- Act as the senior technical escalation point on strategic or at-risk deals and implementations.
- Partner with Sales, Solutions Engineering, and Customer Success leadership to define FDE integration into sales and onboarding processes.
- Establish the team's operating rhythm, including scoping Proofs of Concept (PoCs), debriefing wins and losses, and capturing reusable assets.
- Own the feedback loop from the field to product, aggregating insights into prioritized requests for product and engineering leadership.
- Report on team impact using business-relevant metrics such as deals influenced, time-to-value, and win rates on technically contested deals.
- Manage headcount planning and capacity, identifying needs for team growth and specialization.
Requirements
- Prior experience as a Forward Deployed Engineer, Solutions Engineer, or similar customer-facing technical role.
- People management experience or demonstrated leadership in a technical, customer-facing capacity.
- Strong business judgment to prioritize engineering resource allocation effectively.
- Comfort operating at the intersection of Sales, Product, and Engineering, including the ability to say no when necessary.
- Proven track record of transforming ad-hoc customer work into repeatable processes and reusable assets.
- Excellent executive communication skills for representing the function to leadership.
Skills
- AI agents
- AI vision
- First-party data
- Intelligent AI
- Authentic AI
- Empathetic AI
- Salesforce
- LLMs
- Agentic AI workflow solutions
Location
- U.S.
Work Type
- Full-time
Experience Level
- Founding Head
- Manager
Salary/Compensations
- Base Salary: $200,000-275,000
- Variable Compensation: Bonus and/or commission eligibility
- Equity: Stock option program
Benefits
- Day-One Health Benefits – Medical, dental, and vision coverage
- Mental Wellbeing – Access to mental wellbeing support and Employee Assistance Program (EAP)
- Wellness Subsidy – Reimbursement for gym memberships, fitness classes, and more
- Flexible Time Off
- Paid Holidays – 20 U.S. paid holidays, including a winter break
- Paid Family Leave – Up to 12 weeks of 100% paid leave
- Paid Medical Leave – Up to 12 weeks of 100% paid leave
- Professional Development – Annual reimbursement of up to $1,000
- 401(k) – With a company match of up to 4%
- Recognition Programs – President's Club and quarterly/departmental awards
- InVacation (Sabbatical) – After seven years of service
About the Company
- Invoca is the revenue execution and platform leader helping marketing, commerce, and contact center teams turn conversations into revenue using AI agents.
- The company engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and driving profitable growth.
- With over 300 employees, 2,000+ customers, and $100M in revenue, Invoca leads its category.
- Invoca's AI vision focuses on using trustworthy, first-party data for intelligent, authentic, and empathetic AI.
- Invoca has raised $184M from investors including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.