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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role involves building meaningful connections with customers, uncovering their needs, and educating them on device and service solutions. It is a learning role where you will assist the Retail Store Manager in all operational duties.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience.
Help customers by exploring individual needs and providing hands-on demonstrations of technology.
Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Assist the Retail Store Manager with daily operations and coaching.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate coverage, plans, services, and how the company redefines wireless.
Complete training on in-store experience, new skills, processes, and systems.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all employees are accountable for the company's success.
Provide first-class customer experience.

Requirements

Leadership skills and competitive drive.
Confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, share best practices, and serve customers.
Effectiveness with operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Must be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Technology demonstration
Communication
Operational management
Financial management
Performance management

Location

Bronx, NY

Work Type

Full Time

Experience Level

Experienced

Education Level

High school degree or GED

Salary/Compensations

$19.00 - $21.00 Base+Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees

About the Company

A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products featuring the latest in technology.
A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!