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About the Role
The Sales Associate will provide exceptional customer service, embodying the luxury lifestyle image of Jimmy Choo. This role involves building client relationships, managing stock, and contributing to overall store performance.
Responsibilities
- Provide exceptional standards of customer service, surpassing customer expectations.
- Demonstrate and reflect the glamorous, luxury lifestyle image of Jimmy Choo.
- Develop detailed product knowledge to provide knowledgeable customer service.
- Build, develop, and maintain a client database to ensure repeat visits and customer loyalty.
- Resolve customer complaints promptly and successfully.
- Play an active role in replenishing stock according to company procedures.
- Maintain effective stock controls to ensure continued stock supply and accuracy.
- Participate and support the team in stock takes.
- Attend and participate in all store meetings and training events.
- Participate in, and represent Jimmy Choo during promotional events and activities.
- Ensure merchandise presentation reflects VM standards and maintain tidiness and cleanliness.
- Contribute ideas and suggestions to the team for improvements.
- Demonstrate constant awareness and strive to achieve key performance indicators.
- Implement and follow required procedures, standards, and policies.
- Communicate potential Health and Safety issues to the Store Manager.
- Support the Store Manager and Assistant Manager in back of house and administrative operations.
- Demonstrate flexibility by supporting in other ad-hoc duties as required.
Requirements
- Demonstrable success gained as a sales consultant within a luxury brand.
- Excellent communication skills both written and verbal.
- Fluent English.
- Demonstrable sales skills.
- Knowledge and understanding of the luxury market, customer service, and fashion.
- Successfully able to handle multiple demands and competing priorities.
- Seeks opportunities to be proactive and pre-empt client needs.
- Demonstrates respect and politeness and regularly exceeds customer expectations.
- Shows innovation and initiative in setting customer care standards.
- Professionalism is maintained under all circumstances.
- Prepared to go the extra mile to achieve targets.
Skills
- Customer service
- Sales
- Client relationship management
- Stock management
- Merchandise presentation
- Communication
- Luxury market knowledge
- Fashion knowledge
Location
- Global
Work Type
- Full-time
Experience Level
- Sales consultant within a luxury brand
Salary/Compensations
- 30,500.00 - 39,000.00 EUR
About the Company
- Jimmy Choo is a complete luxury accessories brand specializing in women's shoes, handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance, and men's shoes.
- The company aims to be one of the world's most treasured luxury brands.
- Jimmy Choo operates a global store network of over 200 stores and is present in prestigious department and specialty stores worldwide.
- Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
Equal Opportunity
- The Company is an equal employment opportunity employer.
- The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
- The Company also prohibits harassment of applicants and employees based on any of these protected categories.
- At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
- If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.