Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Operations Coordinator | South Kensington Lettings role.
Rezi rewrites your resume against Knight Frank's job description. Free.
Tailor your resume to this Operations Coordinator | South Kensington Lettings role.
Rezi rewrites your resume against Knight Frank's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Coordinator | South Kensington Lettings posting at Knight Frank — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Coordinator | South Kensington Lettings posting at Knight Frank — free, in seconds.
About the Role
Knight Frank is seeking an Operations Coordinator to join their South Kensington Lettings Team, focusing on enhancing customer experience and providing comprehensive administrative support.
Responsibilities
- Provide exceptional internal and external customer experience.
- Assist with incoming and outbound calls and client reception.
- Maintain a tidy office and reception area.
- Assist Department Head with Customer Experience initiatives.
- Help drive net promoter scores through customer journey improvement.
- Refer clients to a wide range of Knight Frank services.
- Support Operations teams with administrative tasks within agreed timeframes.
- Create and manage new property records and instructions on the in-house system.
- Ensure HUB records are accurate and maintained.
- Order land registry title checks and confirm ownership.
- Create template letters and forms.
- Liaise with clients to obtain necessary documents.
- Organize and upload EPCs, photos, and floorplans.
- Distribute portal inquiries and assist with relocation corporate searches.
- Prepare reports for meetings.
- Terminate tenancies when instructed.
- Assist with KYC/CDD process for clients and counterparties.
- Display knowledge and ensure compliance of best practice.
- Ensure correct naming conventions and accurate notes on property files.
- Complete monthly reporting (EPC, R2R reports).
- Ensure correct procedure is followed when handling keys.
- Code contractor invoices in Working Life.
- Process Joint Agency invoices with accounts.
- Display understanding of accounts systems and processes.
- Monitor reporting on Power BI.
- Ensure clear desks and clear screen policies are followed.
- Follow storage and archive protocols.
- Ensure confidential files are treated correctly.
- Liaise and raise security incidents with the Data Protection team.
- Adhere to GDPR, data, and IT security regulations.
- Monitor and record key storage within the office.
- Manage and ensure safety checks are completed and logged.
- Arrange works/contractors when required.
- Order stationery and hardware.
- Assist with office refurbishment or relocation programs.
- Display knowledge of ISO regulations and implement in the office.
- Ensure new starters are aware of Health & Safety protocols and risk assessments.
- Set and implement annual sustainability targets.
- Troubleshoot system processes and procedures.
- Collaborate with wider teams to support offices.
- Support new starter and team training.
- Contribute to the rollout of new initiatives and projects.
- Demonstrate high competence in all Knight Frank systems.
- Help train and support the onboarding process for new team members.
- Create or review property descriptions for new and existing properties.
- Monitor and update property listings.
- Manage unsubscribe requests in HUB and marketing platforms.
- Assist with the organization of local office/sponsorship events.
- Supply imagery and property information for publications, marketing campaigns, and PR.
- Create marketing collateral including brochures, window cards, and advertising mailers.
- Adhere to marketing guidelines, regulations, and deadlines.
Requirements
- 3 years+ in a similar operations, administration or secretarial role preferred.
- Proficient with Microsoft office packages.
- Flexibility, adaptability and a co-operative attitude.
- Calm under pressure.
- Excellent standard of English grammar and spelling.
- Diligent and efficient.
- Strong attention to detail.
- Self-motivated and team player.
Skills
- Microsoft office packages
- Customer Experience initiatives
- Customer journey improvement
- KYC/CDD process
- ISO regulations
- Health & Safety protocols
- Sustainability targets
- System processes and procedures
- KF systems (working life, HUB, QUBE, Global life, NorthRow)
- Marketing collateral creation
Location
- South Kensington
Work Type
- Full-time
Experience Level
- 3+ years preferred
Salary/Compensations
- Competitive salary
About the Company
- Founded in 1896, Knight Frank is a global independent real estate consultancy headquartered in London, UK.
- Knight Frank operates in over 50 markets with a network of 600+ offices and 20,000+ people.
- The company prioritizes client relationships built on trust, integrity, and personalized advice.
- Knight Frank is committed to fostering an inclusive and diverse workplace where employees are empowered and valued.
- The company's future vision is centered on People Potential, Client Centricity, and Creating their Future, together.