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About the Role
This role is responsible for end-to-end tracking and management of IT assets, ensuring proper usage, maintenance, upgrading, and disposal throughout their lifecycle. You will interact with various stakeholders and support end-users of cutting-edge technologies.
Responsibilities
- Maintain inventory of IT assets (new, existing, disposed)
- Deliver and retrieve IT equipment for new and departed users
- Use corporate Asset Management tools to continuously monitor IT assets
- Maintain contractual information (warranties, licenses and service-level agreements (SLAs)) and inventory data
- Maintain IT assets according to their lifecycle stage, including repair, upgrade, replacement, and decommission
- Log all maintenance activities performed on an IT asset
- Resolve tickets, incidents, and helpdesk issues
- Implement user MACD within the expected timeframe
- Install/uninstall servers, PCs, network equipment, phones, and other business standard technology hardware
- Lift, move, and install heavy (50 lbs+) hardware equipment on racks
- Work in confined spaces of storage rooms, server rooms, under desks, and similar spaces
- Work in high voltage and noisy environments of server rooms and data centres
- Promote information and cybersecurity IST policies and industry best practices
- Support the execution of the corporate Disaster Recovery plan
Requirements
- Currently enrolled in an eligible post-secondary co‑op program and available for an 8-month consecutive work term
- 1-3 years of technical support experience in the Microsoft technology stack (Windows 10, Windows 11, Active Directory)
- 1-3 years of end-user support and implementation of user MACD
- 1-3 years of hardware support and inventory management experience
- Experience in a Microsoft server and Cisco switch and firewall environment is preferred
- Excellent communication skills
- Strong attention to detail
- Strong analytical skills
- Strong time-management skills
- Detail oriented and highly organized
- Ability to work with minimal supervision to prioritize and manage work
- Ability to work as an effective member of a team
- Demonstrates sound judgment, transparency, and ethical decision-making
- Takes initiative and drives outcomes with accountability and ownership
- Prioritize effectively, manage time well, and consistently deliver on key objectives
- Bring energy and commitment to their work, with a strong drive for excellence and continuous improvement
- Collaborate openly and contribute to a respectful and high-performing team environment
Skills
- Microsoft technology stack (Windows 10, Windows 11, Active Directory)
- End-user support
- Implementation of user MACD
- Hardware support
- Inventory management
- Microsoft server environment
- Cisco switch and firewall environment
- Information and cybersecurity IST policies
- Disaster Recovery plan execution
Location
- Toronto
Work Type
- Onsite
- Full-time
Experience Level
- 1-3 years of technical support experience
- 1-3 years of hardware support and inventory management experience
Education Level
- University Degree or College Diploma in Computer Science (or equivalent experience)
- ITIL Certification is preferred
- Current training and skill sets are preferred
About the Company
- SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration.
- Uses proprietary fund administration software, Diamond.
- Has over 400 employees across headquarters in Toronto and affiliate offices in Cayman, the United States, and India.
- Vision is to be the first choice for fund administration.
- Repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards.
- Named to several national Great Place to Work lists.
Equal Opportunity
- SGGG-FSI supports a workplace that respects inclusion, diversity, equity and accessibility (IDEA).
- Welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.