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About the Role

We are seeking a seasoned Director of Facilities to lead the Housekeeping and Engineering operations of our luxury hotel in Westchester County, NY. This dynamic leader will be responsible for maintaining exceptional standards of cleanliness, property condition, preventive maintenance, safety, and operational efficiency. The Director of Facilities will play a critical role in protecting the hotel’s physical assets, enhancing the guest experience, and fostering a culture of service, quality, safety, and accountability.

Responsibilities

Provide strategic and day-to-day leadership for the Housekeeping and Engineering departments.
Ensure guest rooms, public areas, back-of-house spaces, mechanical systems, and exterior areas consistently meet luxury hotel, company, and brand standards.
Conduct regular property inspections to identify and promptly address cleanliness, maintenance, safety, and presentation concerns.
Oversee the hotel’s preventive maintenance program, including guest rooms, HVAC, plumbing, electrical, lighting, kitchen, laundry, pool, spa, and life-safety systems.
Ensure work orders, preventive maintenance, inspections, and repairs are completed promptly and properly documented.
Monitor Housekeeping productivity, room inspection results, guest feedback, cleanliness scores, labor costs, supplies, and inventory levels.
Develop and implement departmental standards, operating procedures, quality-control measures, and safety practices.
Respond proactively to guest feedback and resolve concerns involving cleanliness, room condition, maintenance, or safety.
Develop, manage, and monitor Housekeeping and Engineering budgets, labor expenses, utilities, repairs, supplies, and contracted services.
Oversee linen, terry, guest supplies, cleaning products, uniforms, tools, equipment, and departmental inventory controls.
Manage vendor and contractor relationships, review proposals, monitor performance, and ensure work is completed according to approved standards.
Partner with the General Manager and Executive Leadership Team on capital planning, renovations, equipment replacement, sustainability initiatives, and property improvement projects.
Recruit, train, coach, and develop Housekeeping and Engineering leaders and associates.
Establish clear performance expectations and promote a culture of accountability, teamwork, safety, and continuous improvement.
Ensure compliance with Marriott brand standards, company policies, OSHA requirements, fire and building codes, environmental regulations, and all applicable federal, state, and local laws.
Maintain required permits, inspection records, safety logs, warranties, equipment records, and regulatory documentation.
Support emergency preparedness, fire-life-safety, workplace safety, and risk-management programs.
Administer applicable company policies and collective bargaining agreement provisions in partnership with Human Resources.
Participate in grievance meetings, workplace investigations, and labor-management discussions when required.
Serve as Manager on Duty and respond to after-hours property emergencies as needed.

Requirements

Minimum of 5–10 years of progressive leadership experience in hotel operations, with significant expertise overseeing Housekeeping, Engineering, facilities, or property operations.
Demonstrated success managing both Housekeeping and Engineering functions within a luxury, upscale, or full-service hotel environment.
Marriott brand experience strongly preferred.
Strong working knowledge of hotel cleanliness standards, preventive maintenance programs, building systems, life-safety requirements, and workplace safety practices.
Proven experience managing departmental budgets, labor costs, utilities, vendor contracts, capital projects, and operating expenses.
Experience working in a unionized hotel environment is preferred.
Strong leadership skills with the ability to recruit, develop, motivate, and hold teams accountable.
Exceptional attention to detail and an uncompromising commitment to property condition, cleanliness, quality, and guest service.
Strong communication, organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities and respond calmly and effectively to operational emergencies.
Proficiency with Microsoft Office and hotel work-order, purchasing, scheduling, and property-management systems.
Ability to work a flexible schedule, including evenings, weekends, holidays, and after-hours emergencies, based on the hotel’s operational needs.

Skills

Housekeeping
Engineering
Facilities Management
Property Operations
Luxury Hotel Operations
Marriott Brand Standards
Preventive Maintenance
Building Systems
Life-Safety Systems
Workplace Safety
Budget Management
Labor Cost Management
Vendor Contract Management
Capital Project Management
Leadership
Team Development
Accountability
Communication
Organization
Analytical Skills
Problem-Solving
Microsoft Office
Hotel Work-Order Systems
Hotel Purchasing Systems
Hotel Scheduling Systems
Property Management Systems

Location

Westchester County, NY

Work Type

Full-time

Experience Level

5-10 years leadership experience
Director level

Education Level

Bachelor’s degree in Hospitality Management, Facilities Management, Engineering, Business Administration, or a related field preferred.
Relevant hospitality, engineering, or facilities-management certifications are preferred.

Salary/Compensations

$120,000.00 - $125,000.00 annually

Benefits

Highly competitive wages
Exceptional benefit plan for eligible associates & family members
RSP/401K matching program for eligible associates
Flexible scheduling
Discounts with Crescent managed properties in North America for associates & family members
Marriott Hotel Discount
Tuition Assistance Benefit
Performance-based bonus
Comprehensive benefits package

About the Company

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
We understand what it takes to be a part of something great.
We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.
We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
Join the leadership team at Westchester County’s premier luxury hotel.
Work alongside an experienced General Manager and a strong Executive Team in a positive, supportive, and results-driven environment.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity

We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.