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About the Role
As a Sales Associate, you will provide customers with a unique shopping experience by offering excellent customer service, utilizing effective selling techniques, and providing in-depth product knowledge in a fast-paced, specialty retail environment.
Responsibilities
- Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards.
- Achieve established sales and contest goals.
- Maintain knowledge of current sales and promotions.
- Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Utilize effective selling techniques to build multiple sales and increase productivity.
- Demonstrate comprehensive product knowledge, including features and benefits.
- Efficiently and accurately perform register transactions (sales, returns, and exchanges).
- Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
- Uphold store maintenance and cleanliness standards; straighten, clean, and help maintain the stockroom as needed.
- Process, ticket, and restock merchandise as needed.
- Perform other duties as assigned by management.
- Comply with all Company policies and procedures.
Requirements
- Love to sell, can articulate a proven ability to exceed selling goals, and most importantly can close a sale.
- Succeed in a team environment, while able to work independently and manage your own time.
- Thrive in an entrepreneurial environment and are constantly looking for ways to think outside-the-box.
- Know what questions to ask your customers to understand their personal cooking style and needs.
- Enjoy discovering the customer’s style, lifestyle, and story to connect them to the right products.
- Proven ability to prioritize and handle multiple tasks simultaneously.
- Most successful when provided with clearly defined daily sales goals and metrics.
- Ability to be mobile on the sales floor for extended periods of time.
- Ability to operate POS system.
- Ability to lift and mobilize medium to large items (up to 75 lbs.) while utilizing appropriate equipment and safety techniques.
- 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required).
- Full-time associates are expected to have open availability to meet the needs of the business.
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday).
- For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required.
- Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday).
- This role is not eligible for relocation assistance.
Skills
- Customer service
- Sales
- Product knowledge
- Selling techniques
- Visual merchandising
- POS system operation
Work Type
- Full-time
- Part-Time Flex
Experience Level
- 1-2 years customer service experience
- Retail sales experience
Education Level
- High school diploma or equivalent preferred
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
About the Company
- Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
- Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
- These brands are among the best known and most respected in the industry.
- We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
- We've seen some big changes since our first brick-and-mortar store opened more than half a century ago.
- What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.
- Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Equal Opportunity
- Williams-Sonoma, Inc. is an Equal Opportunity Employer.
- Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.