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About the Role
Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This is a strategic operational role requiring the execution of an operator, program manager, and creative writer. You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels. Scale’s mission is to develop reliable AI systems for the world's most important decisions. Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data. You will ensure that our global network of contributors stay engaged and informed so that they can do their best work. You will manage communications, execute virtual campaigns and events, and develop strategies to grow and retain our contributor base. This pivotal role shapes community culture, facilitates a thoughtful contributor experience, and harnesses the energy of our community in order to achieve high-level business goals. You must employ creative problem-solving to resolve complex operational challenges and manage the communications cadence across diverse stakeholders.
Responsibilities
- Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
- Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
- Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
- Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
- Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
- Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
- Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
- Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey
Requirements
- Bachelor's degree in business, marketing, communications, finance, or a related field
- Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
- Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse
- Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
- The ability to synthesize complex details into accessible, digestible content
- A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly
- High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
- Passion for building positive, engaging community experiences
- Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
- Experience managing at least one direct report and holding them accountable to outcomes
Skills
- SQL
- Claude Code
Location
- San Francisco
- New York
- Seattle
Work Type
- full-time
Experience Level
- Minimum five years of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $134,400—$168,000 USD
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits
- A learning and development stipend
- Generous PTO
- Commuter stipend
About the Company
- At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
Equal Opportunity
- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
- We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
- We comply with the United States Department of Labor's Pay Transparency provision.