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About the Role
We are seeking an experienced and motivated Reception Supervisor to join our Front Office team at The Chelsea Harbour Hotel. This role offers an excellent opportunity for a hospitality professional passionate about delivering exceptional guest experiences while leading and supporting a high-performing reception team.
Responsibilities
- Support the Front Office Management team in the daily operation of the Reception department.
- Lead, motivate, and develop Receptionists to deliver outstanding guest service.
- Ensure smooth and efficient check-in and check-out procedures.
- Handle guest enquiries, requests, and complaints promptly and professionally.
- Monitor departmental standards, ensuring all procedures are followed consistently.
- Assist with training, coaching, and performance management of team members.
- Maintain accurate guest records and billing information.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Act as a duty leader within the department, ensuring operational excellence during each shift.
Requirements
- Previous experience in a Front Office or Reception supervisory role within a hotel environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A proactive and guest-focused approach.
- Ability to remain calm and make effective decisions in a fast-paced environment.
- Strong attention to detail and organisational skills.
- Experience with Opera Cloud is essential.
- Flexibility to work a variety of shifts, including weekends and holidays.
Skills
- Opera Cloud
Location
- The Chelsea Harbour Hotel, SW10 0XE
Work Type
- Full-time
Experience Level
- Supervisory
Salary/Compensations
- Competitive
Benefits
- Plus benefits
About the Company
- Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
- Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore.
- Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
Equal Opportunity
- At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.