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About the Role
We are currently looking for a friendly, professional, and guest-focused Night Receptionist to join our Front Office team at The Chelsea Harbour Hotel.
Responsibilities
- Welcome guests and deliver exceptional customer service at all times.
- Manage check-ins, check-outs, and guest enquiries efficiently.
- Handle reservations, billing, and administrative tasks accurately.
- Build positive relationships with guests and personalise their experience.
- Resolve guest concerns professionally and effectively.
- Work closely with other departments to ensure a seamless guest journey.
Requirements
- Previous experience in a hotel reception or front office role.
- Excellent communication and customer service skills.
- A positive, professional, and approachable manner.
- Ability to remain calm and organised in a busy environment.
- Flexibility to work a variety of shifts.
Skills
- Opera Cloud is desirable.
Location
- The Chelsea Harbour Hotel, SW10 0XE
Work Type
- Flexible shifts
- working at nights
- working at weekends
Salary/Compensations
- upto £27300pa
About the Company
- Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
- Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore.
- Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
Equal Opportunity
- At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.