Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Director, Sports Ticket Operations role.

Rezi rewrites your resume against Brooklyn Sports & Entertainment's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Director, Sports Ticket Operations posting at Brooklyn Sports & Entertainment — free, in seconds.

About the Role

The Director, Sports Ticket Operations serves as the operational leader of the department, overseeing the day-to-day execution of all Sports Ticket Operations functions while driving process standardization, operational efficiency, and functional ownership across the organization. This role partners closely with internal stakeholders to ensure accurate ticketing operations, support revenue-generating initiatives, and continuously improve departmental processes and technology.

Responsibilities

Lead the day-to-day operations of the Sports Ticket Operations department.
Manage departmental priorities, workload distribution, and operational execution.
Drive the department's technology strategy, including identifying opportunities for automation, system enhancements, and operational efficiencies.
Oversee ticketing data governance and establish operational standards across all Sports Ticket Operations functions.
Partner with Ticket Sales, Membership Service, Finance, Ticket Analytics, Marketing, Technology, and Ticketmaster to support organizational initiatives.
Lead implementation of new technologies, operational processes, and department-wide initiatives.
Develop, coach, and mentor department team members while fostering accountability and continuous improvement.
Identify and implement process improvements that enhance operational efficiency and support business objectives.
Participate in strategic planning and cross-functional projects supporting the Brooklyn Nets and New York Liberty.

Requirements

7+ years of experience in sports ticket operations, ticketing systems, or live event operations, preferably within professional sports.
3+ years of experience leading teams or managing operational functions.
Advanced knowledge of Ticketmaster Host, Archtics, and ticketing operations best practices.
Experience with Salesforce or comparable CRM platforms.
Demonstrated success leading operational process improvements and cross-functional initiatives.
Strong understanding of ticketing operations, inventory management, membership products, financial controls, and live event execution.

Skills

Exceptional organizational and interpersonal skills.
Strategic thinking.
Operational excellence.
Continuous improvement.
Effective communication.
Building strong partnerships.
Detail-oriented.
Analytical skills.
Problem-solving abilities.
Decision-making abilities.
Ability to manage multiple priorities.
Adaptability in a fast-paced, live event environment.
Mentoring and developing others.
Fostering accountability and innovation.

Location

Office environment

Work Type

Full-time
Hybrid

Experience Level

7+ years of experience in sports ticket operations, ticketing systems, or live event operations
3+ years of experience leading teams or managing operational functions

Education Level

Bachelor's degree preferred

Salary/Compensations

$120,000 - $132,000 base salary

Benefits

Bonus eligibility
Medical, dental, and vision coverage
HSA and FSA eligibility
401k Employer Match at 4%
Competitive PTO policy
Company Holidays
Parental leave policy eligible after 6 months of service
Access to events at Barclays Center, subject to ticket availability
Free lunch onsite Monday - Thursday
Onsite barista bar

About the Company

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way.
As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK Mag, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base.
The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.

Equal Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.