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About the Role
Momentum Financial Services Group is seeking individuals passionate about customer service and relationship building to help consumers and business owners access financial solutions when they need them most. This role offers the opportunity to contribute to meaningful, responsible innovation within a future-focused organization.
Responsibilities
- Deliver results on store profitability goals
- Provide a quality customer sales experience through efficient execution of all customer transactions
- Determine customers' needs and provide them with solutions that satisfy those needs
- Handle cash and accurately enter transactions into the system
- Contact customers over the phone with past due balances and negotiate payment terms and schedules
- Complete all documentation accurately
- Follow safety, security, and compliance requirements
Requirements
- Be sales driven
- Have a minimum of one year of financial services and sales experience
- Have a passion for customer service
- Have previous cash handling experience
- Have a high school diploma or equivalent
- Candidates with a current First Aid and CPR certification will be considered an asset
Skills
- Customer service
- Sales
- Cash handling
- Financial services
Location
- 3192 Eglinton Ave E
Work Type
- Full-time
Experience Level
- 1+ year of financial services and sales experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.00 to $20.50 per hour
- Monthly bonus potential based on operational success
- Monthly store bonus opportunity of up to $590 dependent on store size, individual performance and achievement of store KPIs
Benefits
- Comprehensive Medical/Dental Benefits
- Competitive Paid Time Off
- Group Retirement Options
- Education Reimbursement Program
- Exclusive Perks through Perkopolis
- Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
- Discounted company services including foreign exchange and Koodo services
About the Company
- Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders.
- For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most.
- Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels.
- Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.
- We believe in giving back to the communities where we live and work.
- Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs.
- At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology.
- Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.
- We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals.
- Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
Equal Opportunity
- Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.