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About the Role
The Client Advocate is responsible for conducting client intakes, curfew checks, safety checks, and providing transportation. This role is essential to the safe and continuous operation of the program, ensuring uninterrupted care and support for clients.
Responsibilities
- Complete new client intakes and explain shelter rules and regulations.
- Conduct curfew checks.
- Conduct safety checks.
- Monitor the safety of the property.
- Address safety issues in units and remove dangerous items.
- Assist with pantry and donation distribution.
- Provide transportation.
- Provide crisis intervention.
- Oversee compliance with shelter rules, regulations, and policies.
- Set and observe appropriate boundaries with clients, maintaining confidentiality and HIPAA protocols.
- Advocate for client needs.
- Attend staff meetings, supervision, and required trainings.
- Collaborate with Security to resolve client incidents.
- Read and understand the Policy and Procedure Manual.
- Read and respond to daily emails.
- Report to work during inclement weather and emergencies as an essential employee.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent required.
- Prior experience in Human Services or related field preferred.
- Knowledge of homeless population and DSS policies and regulations required.
- Excellent interpersonal, verbal, and written communication skills required.
- Strong organizational and time-management skills required.
- Proficient computer skills, including Microsoft Office required.
- Spanish language fluency preferred.
- Valid, clean, New York State Driver’s License required.
- Ability to sit and stand for extended periods.
- Ability to perform moderate lifting up to 10-15 pounds.
- Ability to go up and down stairs.
Skills
- Interpersonal skills
- Verbal communication skills
- Written communication skills
- Organizational skills
- Time-management skills
- Computer proficiency
- Microsoft Office proficiency
Location
- Multiple locations
Work Type
- Full-time
- Onsite
Experience Level
- Preferred experience in Human Services or related field
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $3,000 Sign-On Bonus!
Benefits
- $3,000 Sign-On Bonus!
- Health and Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Retirement Savings Plan with a 5% employer contribution
- Life and AD&D Insurance
- Generous PTO (paid time off)
- Up to 11 paid Holidays
- Paid Sick Leave
- Student Tuition Remission Program
- Employee Assistance Program (EAP)
- Company paid Short-Term and Long-Term Disability
- Employee Discounts
About the Company
- Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.