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Rezi rewrites your resume against Rent-2-Own's job description. Free.
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About the Role
You are the ultimate advocate for our customers, acting as a consultant, problem-solver, and negotiator to help them stay on track and own the products they love. You step in with a plan to save the day when customers face challenges.
Responsibilities
- Serve as the primary point of contact for active customers.
- Connect with customers to find creative solutions when accounts fall behind.
- Own and manage specific customer lists, following up on returns and re-engaging lost customers.
- Engage in personal conversations to build rapport and trust.
- Identify opportunities to add value to the customer's home by offering new agreements.
- Conduct in-field visits for check-ins or professional retrievals.
- Maintain accurate customer records and document every interaction.
- Process payments with precision.
Requirements
- Ability to talk to anyone, anywhere, about anything.
- Persuasive, empathetic, and firm communication skills.
- Enjoy finding solutions to make deals work.
- Ability to handle tough conversations calmly.
- Proficiency in navigating CRM and POS systems.
- A people person who loves solving puzzles and winning for the team.
Skills
- Relationship building
- Negotiation
- Problem-solving
- Communication
- Customer service
- Sales
- CRM software
- POS systems
Location
- In the office
- In the community
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Helping customers complete their agreements and Own It!
- Independence with varied daily activities
- Professional growth opportunities
- Training ground for future leaders
About the Company
- Visit www.r2o.com/career for more information about our amazing company.