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About the Role
We are seeking a dynamic and detail-oriented Sales Manager to join our Womenswear Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.
Responsibilities
- Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
- Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.
- Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
- Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
- Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
- Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
- Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
- Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.
Requirements
- Proven experience in a leadership role within luxury retail, ideally in Womenswear.
- Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
- Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
- Fluency in English; additional languages are a plus.
- Deep understanding of luxury client expectations and industry standards.
Location
- London
Work Type
- Full-time
About the Company
- Selfridges is a luxury department store.
- Dolce & Gabbana is a luxury brand.