Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Live-In Resident Manager role.

Rezi rewrites your resume against MetCap Living Management Inc's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Live-In Resident Manager posting at MetCap Living Management Inc — free, in seconds.

About the Role

MetCap Living is seeking a Resident Manager to oversee the day-to-day operations of a residential property in North York. The Resident Manager is responsible for maintaining the property to the highest standards, providing exceptional resident service, coordinating maintenance and contractors, supporting leasing and collections activities, and ensuring the effective administration and operation of the building. The Resident Manager must be hands-on, highly organized, customer-service oriented and capable of working independently while maintaining regular communication with the Property Manager.

Responsibilities

Complete daily inspections and maintain the property in a clean, safe and well-maintained condition.
Inspect all life safety systems and ensure they are in proper working order.
Complete and maintain the required fire log book and life safety documentation.
Inspect boiler rooms and electrical rooms and maintain the log book.
Inspect parking levels, parking entrances and exterior parking areas.
Inspect all building floors, hallways, common areas, roof and exterior grounds, identifying and resolving deficiencies.
Inspect all mechanical systems, facilities, storage rooms and other property areas.
Clean, mop and clear debris from refuse chutes and surrounding areas.
Clean and maintain the compactor room and change garbage bins as required.
Clean elevator landings, elevators, lobby, back lobby/moving room, laundry room, parking entrances and other common areas.
Pick up litter and maintain exterior grounds, walkways, parking areas, landscaping and flowerbeds in a neat and tidy condition.
Water flowers and perform other basic landscaping duties as required.
Review and investigate all resident maintenance requests within 48 hours of receipt and arrange or complete repairs as appropriate.
Clean vacant suites and ensure they are prepared for showing and occupancy.
Arrange inspection and obtain estimates from contractors for vacant suites.
Coordinate with contractors and follow up on major turnover work for vacant suites.
Complete in-house maintenance and minor repairs in vacant suites to ensure units are rent-ready.
Complete minor electrical work, such as replacing light switches, light bulbs, and other basic fixtures.
Clean and maintain appliances, including refrigerators, stoves, dishwashers, and other in-suite appliances.
Perform minor carpentry and hardware repairs, including tightening or adjusting cabinet hinges, handles, doors, and other fixtures.
Address minor plumbing, mechanical, and general maintenance issues that can be completed in-house.
Inspect vacant suites following completion of major turnover work by contractors and identify any outstanding items.
Ensure all required in-house maintenance, cleaning, touch-ups, and minor repairs are completed before the suite is considered rent-ready.
Conduct a final inspection of the vacant suite to confirm it is clean, functional, safe, and ready for occupancy.
Update and maintain the in-suite maintenance schedule.
Complete repairs and maintenance in the building as required, including plastering and painting.
Inspect and address hazardous conditions, including issues requiring immediate attention.
During winter operations, inspect sidewalks, driveways, parking areas and entrances and correct or report hazardous conditions.
Complete snow shoveling, salting and other winter maintenance duties as required.
Complete snow logs daily during the winter season.
Ensure the property remains clean, safe and presentable throughout the day.
Answer resident inquiries promptly and professionally.
Respond to resident concerns and service requests.
Provide appropriate follow-up on maintenance requests.
Maintain professional and positive relationships with residents.
Deliver resident notices as required.
Communicate building information, maintenance activities and operational updates to residents.
Complete incoming and outgoing suite inspections as required.
Ensure proper notice is provided before entering a resident's suite, generally 24 hours' notice, except where emergency entry or other legally permitted entry applies.
Assist residents with building-related questions and concerns.
Be available for emergencies while on duty.
Support leasing activities and respond to prospective resident inquiries.
Be available for leasing activities and appointments from 8:00 am to 8:00 p.m. when required.
Collect and process rental payments in accordance with company procedures.
Take rental cheques and required deposits to the bank.
Process property correspondence.
Maintain organized property files and documentation.
Maintain proper resident and tenant files.
Prepare and complete required inspections, logs, notices, reports and forms.
Prepare purchase orders (POs) for Property Manager approval.
Coordinate approved work using authorized POs.
Verify the quality of completed work and supporting documentation.
Receive POs for acceptable and completed contractor work.
Forward completed POs and supporting documentation to Accounts Payable.
Maintain accurate property records.
Maintain and update maintenance schedules.
Ensure the property office remains organized, clean and professional.
Complete other administrative tasks associated with the operation and leasing of the building.
Coordinate and schedule approved trades, suppliers and contractors.
Supervise trades and suppliers while working on the property.
Ensure contractors complete work in accordance with the approved scope.
Monitor the quality and completion of work.
Ensure packing slips and time tickets are signed before trades and suppliers leave the property.
Verify that information recorded on packing slips and time tickets is accurate.
Follow up on incomplete, deficient or outstanding work.
Escalate significant maintenance issues or contractor concerns to the Property Manager.
Ensure contractors and suppliers follow applicable property rules and safety requirements.
Respond immediately to emergencies, including fire, flood, no heat, elevator failure, electrical outages and other urgent building situations.
Contact the Property Manager as quickly as possible during an emergency and follow their direction.
Take appropriate immediate action to protect yourself, residents, the property and building systems.
Maintain required emergency and life safety documentation.
Ensure life safety systems remain operational and deficiencies are promptly reported and addressed.
Maintain compliance with company emergency procedures.
Clean all hallways twice weekly and as required.
Clean elevator tracks twice weekly and as required.
Clean fire extinguisher cabinets twice weekly and as required.
Clean stairways twice weekly and as required.
Clean other common areas as required.
Address additional cleaning requirements identified through inspections or resident needs.
Update property availability reports weekly.
Update traffic reports weekly.
Review outstanding maintenance requests weekly and ensure appropriate follow-up.
Review outstanding contractor and supplier work weekly.
Review property deficiencies weekly and ensure corrective action is underway.
Follow up on outstanding resident concerns weekly.
Review building operations and outstanding issues with the Property Manager weekly as required.
Print the current Aging Summary on the 2nd, 15th and 25th of each month.
Deliver Friendly Reminder notices to applicable residents on the 2nd, 15th and 25th of each month.
Include the applicable tenant ledger with the Friendly Reminder notice on the 25th of each month.
Follow established company procedures for rental arrears and collections.
Escalate outstanding accounts to the Property Manager as required.
Attend tribunal hearings under the direction of the Property Manager.
Assist with legal-related tasks and documentation.
Prepare and deliver required resident notices.
Maintain accurate records relating to collections, notices and legal matters.
Reasonably enforce the Landlord's rules and regulations in accordance with company policies and applicable legislation.
Reconcile parking spreadsheets monthly.
Cancel key fobs, access cards and other building access credentials for residents who have moved out, where applicable, monthly.
Review outstanding maintenance and property issues monthly.
Review contractor and supplier accounts and outstanding work monthly.
Ensure property files and documentation remain current and organized monthly.
Review building access records and ensure former residents no longer have unauthorized access monthly.
Complete annual in-suite safety inspections.
Maintain records of completed safety inspections.
Follow up on deficiencies identified during annual inspections.
Support annual building maintenance and inspection programs.
Complete annual compliance and operational requirements as directed by the Property Manager.
Comply with all company Occupational Health & Safety policies and procedures.
Maintain a safe environment for residents, visitors, contractors and employees.
Identify and report hazards immediately.
Correct hazards where possible or arrange for appropriate corrective action.
Follow safe work practices when performing maintenance, cleaning, landscaping and other physical duties.
Use appropriate personal protective equipment where required.
Assist with leasing activities and prospective resident inquiries.
Maintain accurate availability information.
Conduct and document suite inspections.
Ensure vacant suites are properly cleaned, maintained and prepared for occupancy.
Maintain accurate resident and suite records.
Support the Property Manager with leasing and administrative requirements.
Take reasonable steps to ensure the building is operated in accordance with company policies and applicable legislation.
Remain on the property during scheduled working hours unless otherwise authorized.
Maintain a visible and professional presence on the property.
Support after-hours leasing requirements when scheduled or required.
Prioritize daily operational requirements to ensure resident service, building maintenance and business demands are met.
Perform other duties as assigned by the Property Manager.

Requirements

Previous experience in residential property management, building operations, maintenance or a related field is an asset.
Previous multi-residential property management experience is an asset.

Skills

Strong customer service and resident relations skills.
Strong verbal and written communication skills.
Strong organizational and administrative abilities.
Basic computer skills and ability to learn property management systems.
Practical maintenance and troubleshooting skills.
Ability to perform plaster & paint repairs and general building maintenance.
Ability to coordinate and supervise contractors, trades and suppliers.
Strong attention to detail and follow-through.
Ability to work independently and prioritize multiple competing demands.
Strong problem-solving and decision-making skills.
Ability to respond calmly and effectively during emergencies.
Professional approach to resident complaints, inquiries and sensitive matters.
Ability to work flexible hours to meet property and leasing requirements.
Ability to perform physical duties associated with the position, including lifting up to 50 lbs.

Location

North York

Work Type

Full-time
On-site

Salary/Compensations

$30,000-$35,000

Benefits

Apartment accommodation, where applicable to the position.
Mobile phone.
Health benefits package.
Annual bonus opportunities.
Comprehensive training across all areas of responsibility.
Opportunities for career development and advancement.
A professional and supportive property management environment

About the Company

MetCap Living Management Inc. is one of Canada's leading private third-party property management companies specializing in multi-residential property management.
We are a growth-oriented organization with property operations across British Columbia, Ontario, Quebec, and Nova Scotia.

Equal Opportunity

MetCap Living Management Inc. is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us.