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About the Role

Become a Program Administrator and join a collaborative and inspiring movement to support individuals (Members) with serious mental illness (SMI). Phoenix House Harlem Clubhouse is a community dedicated to fostering growth, collaboration, and positive impact. The Program Administrator works to support the community through social practice and help Members live their lives to the fullest, while developing independent living skills and making social connections. This position requires interest in community, creativity, and flexibility. This position is grant funded until July 31, 2033.

Responsibilities

Perform member engagement, social design, relationship development, continuous assessment and therapeutic intervention and management of transitional environments with the Phoenix House Harlem Clubhouse membership.
Support and develop a therapeutic community based on Social Practice and the International Standards for Clubhouse Programs.
Utilize the community to design positive interventions to deal with common barriers such as social isolation, poor self-esteem, anxiety, symptom management, and poverty.
Create access to environments outside of PHNY Harlem Clubhouse not traditionally therapeutically oriented, to build general skills, a sense of confidence, and to support members’ self-efficacy.
Develop relationships with members and the community as a whole that can be leveraged to provide support for positive change and risk-taking, combat social isolation and increase meaningful connections, and introduce members to new opportunities.
Engineer various environments and social interactions to create therapeutic results and develop an accessible positive community.
Observe and assess experiences with members in a variety of naturalistic environments to create specific interventions for individuals’ rehabilitation.
Provide daily advocacy and engagement with Clubhouse members to help gain self-worth, purpose of confidence, while offering guidance for appropriate problem-solving techniques.
Provide counsel for members, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
Provide training support (vocational training) for transitional employment opportunities and maintain strong relationships with employers for job opportunity developments.
Support and fill-in for members in their Transitional Employment (TE) opportunities, if/when needed.
Assist members with entitlements and benefits; food stamps, SSI/SSDI, Medicaid/Medicare and ticket to Work/ACE/Access VR, Supplemental Need Trusts, & ADA accommodations.
Facilitates supported housing applications (2010E), Single Point of Access applications and work to find appropriate housing; assist members with physical moves into housing units.
Advocates for members well-being, safety, and livelihood with supports around clinical, legal, housing, appointments, medications, and independent living opportunities.
Acquire proficiency in skills and tasks of the (unit) you are assigned.
Maintain confidentiality of records relating to members’ progress.
Complete all documentation including but not limited to progress notes and reach out documentation on time.
Maintain compliance with all government agency requirements, company policies and procedures.
Work occasional holidays, Saturdays, and weeknights until 6 PM.
Perform related duties as assigned by supervisor.

Requirements

1-3+ years’ experience working with individuals with serious mental illness and or/hands on experience working in a community setting preferred.
1-2 years coaching and counseling experience preferred.
1-2 years of vocational rehabilitation, training or employment specialist experience preferred.
Ability to effectively manage and handle member concerns and behaviors.
Proven experience with mental health crisis management by supporting and counseling members under emotional distress.

Skills

Community engagement
Social design
Relationship development
Therapeutic intervention
Social practice
Intervention design
Advocacy
Counseling
Vocational training
Employment support
Benefits assistance
Housing support
Crisis management

Location

Harlem Clubhouse - New York, NY 10030

Work Type

Full Time

Experience Level

1-3+ years experience

Education Level

Bachelors Degree

Salary/Compensations

$17.78 - $26.68 Hourly

Benefits

100% employer-paid medical insurance for all eligible employees and their dependents
10 Paid Holidays
Paid vacation, sick time, personal and wellness time
Medical, dental, and vision insurance for those scheduled to work at least 30 hours per week
Pet insurance, legal support, and other supplemental insurance
Generous tuition reimbursement program
403(b) retirement plan

About the Company

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery.
We provide treatment, housing, and support services for our clients and their families.
Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.
By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.