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About the Role
Stratton Amenities is seeking a dynamic Front Desk Supervisor to lead a dedicated team of concierge ambassadors, ensuring the delivery of exceptional service to residents, guests, and prospects in luxury high-end apartments and condominiums.
Responsibilities
- Act as the face of the property and leading by example
- Facilitate communication between the property manager and the concierge team
- Exceed expectations by providing anticipatory service and smooth accommodations
- Address resident concerns and complaints promptly and professionally
- Conduct weekly meetings with the property manager to identify areas for improvement
- Manage team schedules and oversee weekly payroll
- Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
- Implement and enforce accountability measures, disciplinary action, and performance coaching
- Develop and implement new SOPs to continually improve concierge operations
- Foster a positive work culture and environment
- Enforce uniform and grooming standards
- Participate in monthly regional director calls
- Build rapport and relationships with residents
- Maintain professional telephone etiquette and message delivery
- Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in scheduling and completing amenities’ requests
- Escort individuals as necessary
- Walk the premises to ensure the highest standards are being met
- Perform all other duties as assigned by the property manager or per property SOP’s
Requirements
- At least five years of hospitality experience
- 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
- 2 years’ experience in a busy luxury retail environment
- Must have experience delivering exceptional service
- Leadership and supervisory skills and experience
- Training and development experience
- Exceptionally enthusiastic and positive individual
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and leadership abilities
- Outstanding relationship-building skills
- Ability to maintain confidentiality
- A sense of pride and ownership in the position and property
- Ability to respond quickly and genuinely to residents’ and guests’ requests
- Exceptional interpersonal skills and guest service abilities
- Organized, proactive, productive, and self-motivated with a positive attitude
- Ability to maintain a neat and professional appearance
- Ability to think clearly and make concise decisions under pressure
Location
- Onsite
Work Type
- Full-time
Experience Level
- Supervisor
About the Company
- Stratton Amenities is a provider of luxury front desk concierge services for high-end apartments and condominiums.
- We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
Equal Opportunity
- Stratton Amenities is an equal opportunity employer.
- We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.