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About the Role

The Manager, Ballpark Experience & Operations supports the planning, coordination, execution, and continuous improvement of game day and event operations that contribute to a safe, efficient, welcoming, and engaging fan and staff experience at Rogers Centre. This role provides day-to-day leadership across staffing readiness, onboarding, training, communication, event preparation, administrative coordination, and operational execution for baseball games, concerts, and special events.

Responsibilities

Support the recruitment, hiring, onboarding, and ongoing development of game and event staff within Ballpark Experience & Operations.
Support staffing readiness for baseball games, concerts, and special events, ensuring appropriate coverage, effective deployment, and alignment of staffing plans to operational priorities and service expectations.
Provide direct leadership, coaching, and support to part-time coordinators, supervisors, and part-time people leaders, setting clear expectations and driving accountability, consistency, and engagement across teams.
Support the development and execution of training programs, resources, and communications that prepare staff to deliver a safe, service-focused, and operationally excellent event experience.
Support initiatives that strengthen the part-time staff experience, including recognition, communication, engagement, and process improvements that support retention, performance, and team culture.
Oversee staff attendance, availability, time-off requests, and related tracking processes, ensuring accurate administration and proactive resolution of staffing risks in collaboration with part-time scheduling coordinators.
Work collaboratively with the Coordinator, Game Day Operations, to ensure part-time staff receive timely and accurate communications of updates and information related to their role(s).
Partner with Fan Services and other internal stakeholders, including Security, Facilities, Promotions & Events, and relevant operational teams, to support event preparation, operational readiness, service recovery follow-up, and day-of execution.
Support incident follow-up, staff-related escalations, operational issues, and customer service matters in partnership with the Senior Manager, the Fan Services team, and other relevant stakeholders, ensuring appropriate documentation, communication, resolution, and trend awareness.
Oversee day-to-day departmental administrative functions, including invoicing, ordering, payroll-related coordination, filing, reporting, and operational documentation, ensuring accuracy, organization, and process compliance.
Manage uniform and wardrobe-related processes, including inventory, ordering, distribution, and related staff support, ensuring operational readiness and consistency.
Identify, recommend, and help implement improvements to workflows, communication practices, and operating procedures to enhance efficiency, consistency, and service delivery.
Research industry and venue best practices and share practical recommendations that support innovation and continuous improvement in event operations and staffing experiences.
Serve as an on-site operational leader for games and events, making informed decisions, providing visible leadership to teams, and acting as an escalation point as required.
Build strong working relationships across departments and contribute to a collaborative, accountable, and solutions-oriented culture that supports departmental and organizational goals.

Requirements

3–5 years of experience leading frontline, part-time, or event-based teams in a fast-paced event, operations, hospitality, sports, or venue environment.
Demonstrated experience supporting recruitment, onboarding, staff leadership, coaching, and performance conversations, with the ability to build engaged and accountable frontline teams.
Strong understanding of game day or event operations, staffing coordination, and customer service principles within a high-volume environment.
Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently across all levels of the organization.
Strong organizational and time management skills, with the ability to manage multiple priorities, respond to changing operational needs, and meet deadlines.
Highly proficient in Microsoft Office applications, with a particular focus on Excel, Word, and Outlook.
Demonstrated ability to exercise sound judgment, make timely decisions, and resolve issues in a fair, professional, and solutions-focused manner.
Strong interpersonal and relationship-building skills, with the ability to collaborate, build trust, and partner effectively across teams.
Ability to legally work in Canada.

Skills

Microsoft Office (Excel, Word, Outlook)
Facilitating training
Leading team development initiatives
Driving process improvement
Knowledge of Ontario employment legislation
Knowledge of baseball
Knowledge of live event operations
Knowledge of the Toronto Blue Jays brand

Location

Toronto, ON

Work Type

Contract
Full-time

Experience Level

3-5 years

Education Level

Post-secondary education in sports management, business, hospitality, events, or a related field is preferred.

Salary/Compensations

$70,000 – $75,000

Benefits

Discretionary bonus opportunities
Vacation entitlements
Comprehensive benefits package
Front office perks

About the Company

The Toronto Blue Jays are looking for a Manager, Ballpark Experience & Operations.
The Toronto Blue Jays have a strong commitment to diversity, accessibility, and inclusion.
A unique opportunity to help shape the staff and fan experience at one of Canada’s premier live event venues.
A unique employment experience working for the only MLB team in Canada.

Equal Opportunity

Everyone who applies for a job will be considered.
We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club.
Together, we will build a team that reflects the richness of the game and the communities that we represent.
Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best.
Questions regarding accessibility throughout the recruitment process can be directed to tbj.careers@bluejays.com.