Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Sr. Manager, Ballpark Experience & Operations role.

Rezi rewrites your resume against Toronto Blue Jays's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Sr. Manager, Ballpark Experience & Operations posting at Toronto Blue Jays — free, in seconds.

About the Role

The Toronto Blue Jays are seeking a collaborative, service-oriented, and operationally minded people leader to join their team. This role supports the delivery of memorable experiences across Blue Jays home games, concerts, and events, with a focus on leading planning and execution of ballpark operations.

Responsibilities

Lead the planning and execution of ballpark operations for Toronto Blue Jays home games, concerts and Rogers Centre events, ensuring experiences are safe, efficient, welcoming and fan-first
Oversee the end-to-end part-time staff experience for Ballpark Experience & Operations and Fan Services, including recruitment, hiring, onboarding, training, communication, scheduling support, engagement, performance conversations and retention initiatives
Coach and develop full-time direct reports by setting clear goals, supporting growth opportunities and ensuring consistent accountability
Provide operational oversight and strategic direction for the Fan Services team, including service recovery standards, fan issue resolution, feedback processes, accessibility support and alignment with broader Ballpark Experience & Operations priorities
Lead game day supervisors and support teams responsible for the on-site execution of part-time staff operations, including gate entry, ushering, accessibility support, premium support, fan services and other fan-facing operational areas
Plan staffing models, staff deployments, operational procedures, training needs, technology requirements and process improvements that support strong fan experiences, staff experiences and building operations.
Serve as a key on-site leader during games and events by supporting escalated fan or staff situations, making timely operational decisions and upholding service standards
Partner cross-functionally with Security, Facility Services, Box Office, Ticketing, Premium Experience, Promotions & Events, Hospitality/Concessions, Retail, BASE Operations, Accessibility and other internal stakeholders to align on operational plans and remove barriers to positive fan experiences
Participate in and/or lead relevant committees and working groups, which may include accessibility, part-time people leadership, fan experience, premium experience, postseason planning and broader game day operations initiatives
Develop, implement and regularly review ballpark policies, procedures, training materials and communication tools so information remains accurate, accessible and easy for staff to apply
Manage and monitor departmental budgets connected to staffing, training, staff experience, reward and recognition, uniforms and other operational needs
Use fan feedback, staff feedback, incident trends and operational observations to identify opportunities for improvement and recommend practical solutions
Support staff events, engagement initiatives, recognition programs and other efforts that contribute to a positive and inclusive team culture
Represent Ballpark Experience & Operations in planning for high-profile games, concerts, non-baseball events, postseason events and other special projects as required
Perform other game day, event day or departmental responsibilities as assigned

Requirements

Minimum five years of experience in venue operations, sport/event operations, fan experience, hospitality, customer service leadership or a related field
Previous people leadership experience required, including experience coaching direct reports and/or leading large part-time, seasonal or event-based teams
Ability to lead in a fast-paced, high-volume live event environment while remaining calm, solutions-focused and service-oriented
Strong operational planning skills, including experience building processes, developing staffing plans, assessing risk, managing competing priorities and adapting quickly when conditions change
Excellent relationship-building and communication skills, with the ability to inform, influence and align diverse internal and external stakeholders
Strong judgment, problem-solving and conflict resolution skills, including experience managing escalated fan, staff or operational situations
Commitment to service excellence, accessibility, inclusion and creating welcoming experiences for all fans and staff
Experience managing budgets, tracking expenses or providing input into financial planning considered an asset.
Proficiency with Microsoft Office programs required; experience with workforce management, scheduling, incident management, CRM or learning management platforms considered an asset
Knowledge of baseball, the Toronto Blue Jays, Rogers Centre and/or professional sport operations considered an asset
Must be available to work Toronto Blue Jays home games, concerts and Rogers Centre events, including evenings, weekends and holidays as required

Skills

Venue operations
Sport/event operations
Fan experience
Hospitality
Customer service leadership
People leadership
Coaching direct reports
Leading large part-time, seasonal or event-based teams
Operational planning
Building processes
Developing staffing plans
Assessing risk
Managing competing priorities
Adapting quickly
Relationship-building
Communication
Informing
Influencing
Aligning diverse internal and external stakeholders
Judgment
Problem-solving
Conflict resolution
Managing escalated fan, staff or operational situations
Service excellence
Accessibility
Inclusion
Creating welcoming experiences
Budget management
Tracking expenses
Financial planning
Microsoft Office programs
Workforce management
Scheduling
Incident management
CRM
Learning management platforms
Baseball knowledge
Toronto Blue Jays knowledge
Rogers Centre knowledge
Professional sport operations knowledge

Location

Toronto

Work Type

Full-time
Onsite

Experience Level

Senior Manager
Minimum five years of experience

Education Level

Post-secondary education in sport management, business, hospitality, event management or a related field preferred, or equivalent work experience

Salary/Compensations

$90,000 – $105,000

Benefits

Discretionary bonus opportunities
Vacation entitlements
Comprehensive benefits package
Front office perks

About the Company

The Toronto Blue Jays are looking for a collaborative, service-oriented and operationally minded people leader to join their team and support the delivery of memorable experiences across Blue Jays home games, concerts and events.
A unique opportunity to help shape the staff and fan experience at one of Canada’s premier live event venues
A unique employment experience working for the only MLB team in Canada

Equal Opportunity

Toronto Blue Jays have a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.
Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to tbj.careers@bluejays.com.