Claim Supervisor - Auto Physical Damage (Hybrid)
Intact Insurance Specialty Solutions · Alpharetta, GA, US
14 days agoImpress employers and recruiters.
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About the Role
The Claim Supervisor is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required.
Responsibilities
- Supervises day-to day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
- Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
- Monitors reserving activity to ensure compliance with corporate policy.
- Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
- Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
- Monitors vendors, independent adjusters and appraisers to ensure service quality.
- Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
- Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
- Stays abreast of state license requirements for staff and ensures continuing education as required.
- Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
- Anticipates and meets all customer needs (internal and external).
Requirements
- Bachelor’s degree or equivalent experience required.
- Minimum of 5-7 years of Auto Physical Damage claims experience, with 1-3 years of supervisory experience.
- Heavy Equipment damage claims is a plus
- Commercial Auto damage is a plus
Location
- Plymouth, MN
- Denver, CO
- Canton, MA
- New York City, NY
- Chicago, IL
- Alpharetta, GA
- Irvine, CA
- Southfield, MI
- Boston, MA
Work Type
- Hybrid
Experience Level
- 1-3 years of supervisory experience
- 5-7 years of Auto Physical Damage claims experience
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- $90,000 - $127,000
- $113,000 - $132,000 for candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
- Bonus potential
About the Company
- At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique.
- Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services.
- Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
- Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe.
- At Intact Insurance Specialty Solutions we are experts at what we do.
- Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services.
- Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
- Today, we help protect over a dozen industries with tailored coverages and services.
Equal Opportunity
- Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.