Mitarbeiter Störmeldezentrale (m/w/d) at DEFAMA Deutsche Fachmarkt AG | BE, DE | Rezi

Mitarbeiter Störmeldezentrale (m/w/d) at DEFAMA Deutsche Fachmarkt AG

Mitarbeiter Störmeldezentrale (m/w/d)

DEFAMA Deutsche Fachmarkt AG · BE, DE

2 weeks ago

Mitarbeiter Störmeldezentrale (m/w/d)

DEFAMA Deutsche Fachmarkt AG · BE, DE

16 days ago
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About the Role

We are seeking a motivated individual to join our Technical Property Management Team, acting as a crucial interface between tenants and our Technical Property Managers.

Responsibilities

  • Receiving and processing defect notifications.
  • Handling tasks within a digital ticketing system, including independent follow-up and documentation.
  • Corresponding with tenants and external service providers.
  • Supporting and monitoring framework agreement partners.
  • Managing complaints within the complaint management process.
  • Independently assigning small orders.
  • Creating evaluations and reports.
  • Entering and maintaining master data, including creating prospects and trades in the CRM system.
  • Obtaining quotes from service providers to support Technical Property Managers.
  • Tracking deadlines and monitoring commissioned services.

Requirements

  • Completed commercial or technical apprenticeship.
  • Ideally 2-5 years of professional experience in facility management / technical building management.
  • Proficient in standard MS Office applications.
  • Good documentation and data maintenance skills.
  • Strong organizational skills.
  • Ability to work independently and structured with a focus on process follow-up.
  • Excellent communication skills and understanding of technical and economic contexts.
  • Assertiveness when dealing with service providers.
  • Commitment, teamwork, and service orientation.

Skills

  • MS Office
  • Documentation
  • Data maintenance
  • Organization
  • Communication
  • Technical understanding
  • Economic understanding
  • Assertiveness
  • Teamwork
  • Service orientation

Location

  • Onsite

Work Type

  • Full-time
  • Hybrid

Experience Level

  • 2-5 years

Education Level

  • Commercial apprenticeship
  • Technical apprenticeship

Benefits

  • Great team with diverse exchange opportunities and team events.
  • Work-life balance actively lived with various working time models.
  • Birthday is a holiday.
  • December 24th and December 31st are full holidays.
  • 10 days of paid leave for childcare when a child is sick (voluntary, no certificate required).
  • Flexible working hours.
  • Option for 2 days of mobile work per week, potentially more upon agreement.
  • Solid, reliable, and great employer.

About the Company

  • Founded in 2015, DIE IMMA Immobilien Management GmbH specializes in the holistic management and support of the group's own retail properties.
  • Our focus is on thorough, effective, and communicative collaboration between craft and service companies, tenants, and internal colleagues.
  • We currently manage nearly 100 retail parks and are focused on further growth.