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About the Role
Implement total quality management procedures and changes within case management, enrollment, and customer services units. Manage communication and coordination of case management, enrollment, and customer service. Provide leadership to staff and collaborate with Department Heads to enhance services, quality, and performance. Participate or lead outreach activities to ensure new members enroll with the program for services. Oversee timely and accurate reporting of operations metrics. Build business process expertise and develop best practices. Ensure SOPs are in place for staff and the program. Collaborate with departments for program development and information dissemination. Coordinate and participate in community partner meetings to leverage partnerships that support member outcomes.
Responsibilities
- Implement total quality management procedures and changes within the case management, enrollment, and customer services units
- Implement and provide change management when changes to policy / procedure occur
- Manages communication and coordination of case management, enrollment and customer service
- Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
- Participate or lead outreach activities, coordinating and leading the outreach team who ensure new members enroll with the program for services
- Oversee timely and accurate reporting of operations metrics for Project Director
- Community support for work initiatives to connect the business team to employment opportunities for members
- Build business process expertise within the team and develop best practices
- Participate in Equus WFS, Op-Ex Hub representing Jobs-Plus, ensuring continuous quality improvement of services to members
- Ensuring that SOP are in place for staff and the program
- Compiles information and data for completion of quarterly and monthly reports
- Effectively collaborate with departments for program development and information dissemination
- Provide leadership, support, and guidance to staff
- Coordinate and participate in community partner meetings to leverage partnerships that support in meeting member outcomes
- Other duties as assigned
Requirements
- Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
- Four to five years of management/supervisory experience
- Proven ability to coach and mentor staff and effectively lead a team
- Must be process-driven, analytical, and solution-focused
- Must be a team player and model LEGACY Principles
- Knowledge of community resources to address potential barriers of job seekers
- Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
- Must possess and maintain a good driving record and meet company driving requirements
Skills
- Strong written and oral communication skills
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
Location
- NY
Work Type
- First Shift
Experience Level
- Four to five years of management/supervisory experience
Education Level
- Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
Salary/Compensations
- up to USD 72000 - yearly
About the Company
- Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
- At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.
- Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.