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About the Role
As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma's largest enterprise customers, guiding sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. This role sits at the intersection of customer success, enterprise architecture, and developer workflows, aiming to reduce technical risk, accelerate adoption, and ensure long-term customer success.
Responsibilities
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
- Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
- Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
- Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value
Requirements
- 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
- A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
- Superb communication skills and the ability to confidently engage both technical and non-technical audiences
- A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges
- Familiarity using Figma or other design and developer collaboration tools
- Understanding how to tailor AI output through the use of guidelines and skills to enrich context for MCP servers and LLMs
- A background in frontend development or familiarity with design-to-code workflows
- Delivered technical workshops, enablement sessions, or advisory services in past roles
Skills
- Identity systems
- APIs
- Integrations
- Governance
- Extensibility
- Enterprise systems
- Development frameworks
- Identity management frameworks
- AI-powered solutions
- Figma
- Design and developer collaboration tools
- Frontend development
- Design-to-code workflows
Location
- US hubs
- Remote in the United States
Work Type
- Full-time
- Remote
- Onsite
Experience Level
- 5+ years of experience
Salary/Compensations
- $140,000—$296,000 USD
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off
- Paid sick leave
- Holidays
- Other leave benefits
- Company recharge days
- Cell phone and home internet reimbursements
- Lifestyle spending accounts
- Sales incentive compensation (for most sales roles)
- Annual bonus plan (for eligible non-sales roles)
About the Company
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- If you're excited to shape the future of design and collaboration, join us!
Equal Opportunity
- Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment.
- If you require accommodation, please reach out to accommodations-ext@figma.com.