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About the Role
InterContinental Toronto Centre is seeking a Part-Time Room Attendant to join the IHG team. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
Responsibilities
- Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
- Notify supervisor when service is complete so rooms may be sold or occupied.
- Report any room unable to be serviced to supervisor according to established procedures.
- Report to supervisor needed repairs or unsafe conditions.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.
- May have turndown duties.
Requirements
- Basic reading, writing, and math skills.
- Some housekeeping experience and ability to speak English preferred.
- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds.
- Frequently standing up and moving about the facility.
- Frequently handling objects and equipment to maintain the facility.
- Frequently bending, stooping, and kneeling.
Skills
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
Location
- Toronto
Work Type
- Part-Time
- Onsite
Salary/Compensations
- $26.41 per hour
Benefits
- Highly competitive salary and benefits package.
- Tailored support for career development.
- Opportunities within a global hospitality company with over 4800 hotels in over 100 countries.
About the Company
- At InterContinental® Hotels & Resorts our role is to put the glamour into international travel.
- At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.
- InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.
Equal Opportunity
- We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.