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About the Role
Support the service team by identifying and sourcing parts, processing orders, and maintaining organized inventory. This role offers the opportunity to cross-train as a Camping Advisor, expanding product knowledge and customer interaction skills.
Responsibilities
- Identify and source parts for technicians, service advisors, and customers using manuals, catalogs, computer systems, and vendor resources.
- Order and purchase parts from vendors and distributors, including creating purchase orders and special orders.
- Manage orders, track shipments, and communicate status and availability to technicians, advisors, and customers.
- Receive and inspect incoming parts, verify quantities against invoices, and properly stock and organize inventory.
- Maintain inventory accuracy, including parts issued, received, outside purchases, warranty returns, and open purchase orders.
- Research alternatives when parts are obsolete, unavailable, upgraded, or substituted.
- Support the service department by making sure technicians have the correct parts when needed and following up on outstanding orders.
- Work with vendors, distributors, technicians, service centers, and dealership staff to resolve parts and ordering issues.
- Maintain a clean, organized stockroom/warehouse and professional parts operation.
- Build strong knowledge of RV parts, accessories, and applications to accurately identify what is needed.
- Provide some retail/customer assistance, including pricing, recommendations, and explaining RV components and systems.
Requirements
- High school diploma or GED equivalent.
- Minimum of 1 year of dealership, auto parts store, retail parts counter, warehouse, or related experience preferred.
- General knowledge of RV or RV industry experience is highly desirable but not required.
- Excellent customer service and communication skills, both in person and over the telephone and email.
- Strong organizational, follow-up, and time-management skills with attention to detail.
- Ability to work independently while effectively communicating and collaborating with technicians, service advisors, customers, vendors, and other employees.
- Ability to multitask and work efficiently in a fast-paced environment to meet deadlines.
- Computer proficiency and the ability to learn dealership parts and inventory software.
- Ability to identify parts and understand their general function and application.
- Strong inventory organization and record-keeping skills.
- Professional, dependable, and team-oriented attitude.
Skills
- Customer service
- Communication
- Organization
- Follow-up
- Time-management
- Attention to detail
- Independent work
- Collaboration
- Multitasking
- Computer proficiency
- Inventory management
- Record-keeping
Experience Level
- 1 year of related experience preferred
Education Level
- High school diploma or GED equivalent
Salary/Compensations
- Hourly wage + commission based on eligible parts and accessory sales
Benefits
- Employee discounts on units and merchandise company-wide
- Employee RV Rental Program
- Paid product training and certifications
- Health, dental, vision, and life insurance
- 401k program
- Paid time off
- Holiday pay
- Opportunities for advancement within a growing dealership
About the Company
- Colton RV & Marine is a growing dealership.