Parts Associate at Colton RV & Marine | Buffalo, NY, US | Rezi

Parts Associate at Colton RV & Marine

Parts Associate

Colton RV & Marine · Buffalo, NY, US

3 weeks ago

Parts Associate

Colton RV & Marine · Buffalo, NY, US

24 days ago
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About the Role

Support the service team by identifying and sourcing parts, processing orders, and maintaining organized inventory. This role offers the opportunity to cross-train as a Camping Advisor, expanding product knowledge and customer interaction skills.

Responsibilities

  • Identify and source parts for technicians, service advisors, and customers using manuals, catalogs, computer systems, and vendor resources.
  • Order and purchase parts from vendors and distributors, including creating purchase orders and special orders.
  • Manage orders, track shipments, and communicate status and availability to technicians, advisors, and customers.
  • Receive and inspect incoming parts, verify quantities against invoices, and properly stock and organize inventory.
  • Maintain inventory accuracy, including parts issued, received, outside purchases, warranty returns, and open purchase orders.
  • Research alternatives when parts are obsolete, unavailable, upgraded, or substituted.
  • Support the service department by making sure technicians have the correct parts when needed and following up on outstanding orders.
  • Work with vendors, distributors, technicians, service centers, and dealership staff to resolve parts and ordering issues.
  • Maintain a clean, organized stockroom/warehouse and professional parts operation.
  • Build strong knowledge of RV parts, accessories, and applications to accurately identify what is needed.
  • Provide some retail/customer assistance, including pricing, recommendations, and explaining RV components and systems.

Requirements

  • High school diploma or GED equivalent.
  • Minimum of 1 year of dealership, auto parts store, retail parts counter, warehouse, or related experience preferred.
  • General knowledge of RV or RV industry experience is highly desirable but not required.
  • Excellent customer service and communication skills, both in person and over the telephone and email.
  • Strong organizational, follow-up, and time-management skills with attention to detail.
  • Ability to work independently while effectively communicating and collaborating with technicians, service advisors, customers, vendors, and other employees.
  • Ability to multitask and work efficiently in a fast-paced environment to meet deadlines.
  • Computer proficiency and the ability to learn dealership parts and inventory software.
  • Ability to identify parts and understand their general function and application.
  • Strong inventory organization and record-keeping skills.
  • Professional, dependable, and team-oriented attitude.

Skills

  • Customer service
  • Communication
  • Organization
  • Follow-up
  • Time-management
  • Attention to detail
  • Independent work
  • Collaboration
  • Multitasking
  • Computer proficiency
  • Inventory management
  • Record-keeping

Experience Level

  • 1 year of related experience preferred

Education Level

  • High school diploma or GED equivalent

Salary/Compensations

  • Hourly wage + commission based on eligible parts and accessory sales

Benefits

  • Employee discounts on units and merchandise company-wide
  • Employee RV Rental Program
  • Paid product training and certifications
  • Health, dental, vision, and life insurance
  • 401k program
  • Paid time off
  • Holiday pay
  • Opportunities for advancement within a growing dealership

About the Company

  • Colton RV & Marine is a growing dealership.